Devialet Chat

My D400 was picked up today by UPS hopfully it will make it to France very soon and back home to me.

Brian

FWIW, I was given a five day slot within which to ship my Ds back to France. The boxes arrived the day before the deadline, so I was rushing around like a blue arsed fly to get it all packed away and the pickup arranged. 

(27-Oct-2016, 01:13)Axel Wrote: [ -> ]FWIW, I was given a five day slot within which to ship my Ds back to France. The boxes arrived the day before the deadline, so I was rushing around like a blue arsed fly to get it all packed away and the pickup arranged. 

FWIW, same here, 3 days post five day slot, no boxes...

Opened a new ticket with "Judith" er I mean Devialet customer care today.

(27-Oct-2016, 01:13)Axel Wrote: [ -> ]FWIW, I was given a five day slot within which to ship my Ds back to France. The boxes arrived the day before the deadline, so I was rushing around like a blue arsed fly to get it all packed away and the pickup arranged. 

One bonus was that the amps were delivered back to me only nine days after pickup. I was only without them for one weekend. I'm sure others early adopters will experience the same. Don't know whether other upgraders will get the same service the nearer to Christmas that it gets. 

Our online store for South Africa has been down ever since I received the upgrade invitation.
The guys on online chat generally only support Phantom so can't help
Ive emailed Judith - no response
Ive opened a support ticket - no response
Ive emailed help@devialet.com - no response
Ive called the customer care number but that also doesn't seem to work

DEVIALET - Please take my money.........

[attachment=1543]
and to add insult to injury
yesterday i received the above by email

(27-Oct-2016, 05:43)miles Wrote: [ -> ]Our online store for South Africa has been down ever since I received the upgrade invitation.
The guys on online chat generally only support Phantom so can't help
Ive emailed Judith - no response
Ive opened a support ticket - no response
Ive emailed help@devialet.com - no response
Ive called the customer care number but that also doesn't seem to work

DEVIALET - Please take my money.........

At least they're consistent.

You that have ordered the upgrade what number does your upgrade number ends with? Mine ends with 215 is this perhaps how many ordered the upgrade?

You are probably right Octaviars about the numbering, my number ended in 37 and my 1000 pro is currently in the back of a UPS van hopefully heading in my direction

Cheers
Bill

(27-Oct-2016, 08:27)octaviars Wrote: [ -> ]You that have ordered the upgrade what number does your upgrade number ends with? My ends with 215 is this perhaps how many ordered the upgrade?

Mine ends in 245. I ordered it today.
  Cheers,
   Graeme