Silver Phantom disconnecting from network - Printable Version +- Devialet Chat (https://devialetchat.com) +-- Forum: Devialet Chat (https://devialetchat.com/Forum-Devialet-Chat) +--- Forum: Phantom I (103 DB, 108 DB, Premier Classic, Silver & Gold) (https://devialetchat.com/Forum-Phantom-I-103-DB-108-DB-Premier-Classic-Silver-Gold) +--- Thread: Silver Phantom disconnecting from network (/Thread-Silver-Phantom-disconnecting-from-network) Pages:
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Silver Phantom disconnecting from network - angenet - 25-Mar-2016 Hi My four silver phantoms are wired to the network via a Dlink managed gigabit switch. Two are set as stereo in the living room, two other are mono in my bedroom and study. However, I'm unable to play any online source (Qobuz, Tidal ) continuously for 35 min without interruption . The phantom will stop playing a playlist after 15 minutes, then restart from a different track etc... This happen 4 or 5 times per day. I have restarted the setup several times with no improvement . I have been in touch with devialet support but they are still looking into my case. Beside, devialet has not received any of all the diagnostic reports sent via Spark. They have sent me a new dialog and still not working fine.. Have anyone experienced similar issue? Any help or suggestion will be greatly appreciated. Thx RE: Silver Phantom disconnecting from network - karebe - 25-Mar-2016 (25-Mar-2016, 08:30)angenet Wrote: Hi I would have a closer look at the internet interface (DSL router) and the internet traffic. RE: Silver Phantom disconnecting from network - angenet - 25-Mar-2016 (25-Mar-2016, 09:54)karebe Wrote:(25-Mar-2016, 08:30)angenet Wrote: Hi RE: Silver Phantom disconnecting from network - karebe - 25-Mar-2016 Maybe you can check if Qobuz and Tidal work properly on a PC or an iMac or on another streaming device. Just to narrow down the causes of the problem. RE: Silver Phantom disconnecting from network - BigMc - 26-Mar-2016 (25-Mar-2016, 08:30)angenet Wrote: Hi Hi, Do you have connected your dialog directly to your internet router? In Spark, can you see all Phantoms being connected through ethernet? RE: Silver Phantom disconnecting from network - angenet - 26-Mar-2016 (26-Mar-2016, 17:52)BigMc Wrote:(25-Mar-2016, 08:30)angenet Wrote: Hi Hello Thanks a lot. All my devices are wired to my router... I have seen some improvements since yesterday Morning... I have activated the DMZ of the router to the dialog ip address and by doing so I have allowed the full connection to Dialog.. and this seems to be working fine.. I will monitor in coming weeks before jubilating.. I just hope that the high security of the Devialet dialog will prevent any unauthorised access to my network. Thx RE: Silver Phantom disconnecting from network - karebe - 26-Mar-2016 I'll keep my fingers crossed and hope it works. The risk of a serious security hole is small in a closed system like that one of the Dialog. RE: Silver Phantom disconnecting from network - Jon - 27-Mar-2016 I had issues like this when I moved the Phantoms to a different room. I think it had to do with some of the Phantoms wanting to connect through PLC and others wanted to connect through wi-fi. One I had them all connected through PLC the issued resolved. I do wish you could choose the connection that you want to use instead of forcing PLC. Just my 2 cents hope it helps RE: Silver Phantom disconnecting from network - angenet - 28-Mar-2016 Hi Jon Thanks a lot for your response The issue has not occurred since last Thursday when I set the DMZ to Dialog. All devices seems to be working fine ... So far no interruption or disconnection I will email devialet to try to get the details of the port number use by dialog for Internet traffic ..and if I get those details, will prefer a port forwarding rather than DMZ... Thx RE: Silver Phantom disconnecting from network - jvi - 28-Mar-2016 (28-Mar-2016, 04:07)angenet Wrote: Hi Jon did you already try the Netstalker program (http://www.sterjosoft.com/), you see a lot of ports used by Spark. Maybe that can help you in any way. |