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+--- Thread: AIR petition to Devialet Management, please sign (/Thread-AIR-petition-to-Devialet-Management-please-sign)
AIR petition to Devialet Management, please sign - ledesc - 09-Jul-2016
I'm happy you understand the purpose of my ironic post.
Nothing against US nor Dr Tone.
Just the fact you can't go so far, or maybe with Portuguese ?
Let see tomorrow.
RE: AIR petition to Devialet Management, please sign - Georgethesixth - 09-Jul-2016
(08-Jul-2016, 19:16)PNightmare Wrote:The servicedesk confirmed management was reading it. Which was a nice way of saying 'have carnal knowledge with yourself'(08-Jul-2016, 16:51)Pim van Vliet Wrote: The big question remains. How are we going to get more people to sign this petition?
I think it doesn´t really matter, if there are 100 or 300 users that sign the petition.
Fact is, dealing with problems and communication is far from satisfactury.
Be sure, Devialet has already seen the petition and is reading here as well.
So they definitely are aware of the mood here and elsewhere concerning this topic.
They have those pronouncements on their own website as well.
BUT
It seems, they don´t even care. Petition or not. That´s the real problem about it.
And I guess, no petition in the world can change this basic attitude.
If they would be interestet in that, they had time for months and months now to show.
But they did not
RE: AIR petition to Devialet Management, please sign - Georgethesixth - 09-Jul-2016
(08-Jul-2016, 14:03)PConfused Wrote:(08-Jul-2016, 13:31)f1eng Wrote: I am not signing since I don't have a problem with AIR, although I bought my first before AIR was available so had no expectations.
I think if the problem was as bad and un-fixable oneself as some think the petition would have had plenty of signatures by now.
The biggest limitation as I saw it was always going to be the antenna location in the amp. This is a major inflexibility. I had to move my wireless access point in my listening room to get a good signal, which was a pain but no problems since. Anybody not prepared to do this would never get a working system.
Anyway, with all due respect, anybody thinking Devialet are doing nothing about it and that this petition will help is a poor judge of human nature IME.
You should read the petition again Frank! It not about anyone thinking Devialet are doing nothing about AIR, it is about Devialet's lack of communication on the subject.(grumpy face is aimed at Devialet, by the way) Plus, you are making the mistake that many do when referring to AIR issues and thinking it is all down to wifi signal strength, I have many issues over the years with AIR, all with hard wired Ethernet, wifi disconnected. To be fair, you are a Mac user, and I think historically the AIR issues have largely been Windows related. As an example, some current Windows AIR users who have recently reported issues to Devialet have been told simply that AIR 2.1.4 is not compatible with Windows 10. OK, fair enough, but Windows 10 has been out a year now, so when will a Windows 10 version of AIR be available? No answer from Devialet..... This is unacceptable!!!
Thank you for captioning my mood exactly. The Air issue is bad enough, but the the total disrespect of future buyers, the lies about air being the greatest thing since sliced bread, the chain of broken promises is much worse. It is not a Sonos of 200 euros we are talking about.
RE: AIR petition to Devialet Management, please sign - Georgethesixth - 09-Jul-2016
(08-Jul-2016, 13:31)f1eng Wrote: I am not signing since I don't have a problem with AIR, although I bought my first before AIR was available so had no expectations.1. Air has nothing to with wifi 2. name and shame is the only response available when a company refuses to address a problem for two years
I think if the problem was as bad and un-fixable oneself as some think the petition would have had plenty of signatures by now.
The biggest limitation as I saw it was always going to be the antenna location in the amp. This is a major inflexibility. I had to move my wireless access point in my listening room to get a good signal, which was a pain but no problems since. Anybody not prepared to do this would never get a working system.
Anyway, with all due respect, anybody thinking Devialet are doing nothing about it and that this petition will help is a poor judge of human nature IME.
RE: AIR petition to Devialet Management, please sign - Georgethesixth - 09-Jul-2016
I think Dr Tone tweet and the petition could and should support each other. Think of the petition as 88 likes and you know what I mean.
The reason I selected a petition as medium is the less fleeing character., the ability to link to it on forums where audiophiles are active, and the ability to link to it under every new product review. Devialet will probably the magic AIR solution the moment the new Expert series arrive. It is something I couldn't mention in the text, but they should. We will never know the impact of public pressure, but I'm pretty sure Quality Assurance and engineering know Air3 has to work.
RE: AIR petition to Devialet Management, please sign - Dr Tone - 09-Jul-2016
https://twitter.com/search?src=typd&q=%23airisajoke
Twitter is such a great way to follow your favorite manufacturers, music sources etc. I don't know why more music lovers don't use it.
I get my "on sale" tweets from prostudiomasters, acousticsounds, 7digital etc. Tweets about gear reviews from my favourite magazines and reviewers.
I quit Facebook quite a few years back as I got tired of hearing when old school friends were sad or hungry or bitching about the opposite sex.
Examples of useful entities to follow on twitter:
https://twitter.com/prostudiom
https://twitter.com/HDtracks
https://twitter.com/7digital_UK
https://twitter.com/Vinyl_Lives
https://twitter.com/DAR__KO
https://twitter.com/audirvana
https://twitter.com/MFSL
https://twitter.com/RollingStone
And slightly less useful:
https://twitter.com/DEVIALET
RE: AIR petition to Devialet Management, please sign - Hifi_swlon - 10-Jul-2016
In my slightly sleep deprived, early buggy stroll and coffee this morning, I was pondering some of the comments by the odd owner here and on other forums. It seems some Expert users feel very strongly that they won't sign the petition a) because they haven't been affected personally and b) because they feel its something that affects so few people as to not be a real problem (bloody moaners), and even then it was probably their own fault for not setting their wifi up properly like they did to make theirs work.
Not content with not signing, they actively try and undermine the petition and those who have suffered.
What selfish b*****ds I thought!
No wonder it's so hard to change the world.
The irony being if their Devialet developed a fault (as an example), and remained broken for two years, prompting them to start a petition after all else had failed, I'd still sign theirs even though it didn't affect me personally or even if I didnt agree with it, or even if I disliked them. Why? Because if just one person was suffering unfairly I would feel compelled to help and try and back them up in being heard. I actually thought that community sprit was a lot stronger in the Devialet world, but this petition has really shown that not to be the case IMO.
As for the numbers it's a shame it's been slow to reach even the 100 mark, but I don't feel that's any vindication of it being a small problem. It certainly affects well more than 100 people. I can only imagine most people have moved on, or see it as another pointless exercise since Devialet do what they do regardless, or perhaps a lot of Mac users now see the light with the new beta? Of course, who knows what percentage of Expert users even follow forums. I've no idea how many Experts have been sold. If Devialetchat represents the best data for ownership, then it could be said from the 'what model do you own' poll that there are only 140 Expert owners interested in online forums enough to take part in a poll. Assuming a petition was along similar lines as a poll, 100 users out of 140 is a big percentage. The point is numbers can be spun any way you like.
In any event the good that's come of it IMO is a lot more people are becoming aware of how Devialet treat some of their customers, and how poor some of their software is. I've already seen posts by people surprised at Devialet, and deciding to hold off buying, and I've seen posts where it's been pointed out that while the petition itself may not achieve its goal, it will almost certainly have an affect on the brands reputation and/or sales.
Is it still pointless? In some ways probably. But lots of little things add up to making a difference and things take time. I'd urge people not to give up, keep the threads alive on other websites, and try and get the numbers up. If nothing else it keeps the issue public for longer and at the least may save someone else from making a bad purchase.
For those who haven't signed, and are happily listening to their fully working setup while laughing at the little guys trying in vein to get Devialet to do something - it must feel great to be you! Well done for being so amazing!
PS it's probably time to up the target to a few hundred now.
RE: AIR petition to Devialet Management, please sign - Confused - 10-Jul-2016
Some good points! I think it is fair comment that the majority of Devialet owners are not that active on-line, there is indeed good evidence of this from the occasional poll on this very forum, which tend to hit the 100 votes or so.
Plus, you post one good question, what are the total sales of the Expert range? Has anyone got any approximate numbers?
I'm not so sure about upping the target to a few hundred though? The total count was still in the 90's last time I looked!
RE: AIR petition to Devialet Management, please sign - PhilP - 10-Jul-2016
(10-Jul-2016, 11:12)Confused Wrote: Some good points! I think it is fair comment that the majority of Devialet owners are not that active on-line, there is indeed good evidence of this from the occasional poll on this very forum, which tend to hit the 100 votes or so.
Plus, you post one good question, what are the total sales of the Expert range? Has anyone got any approximate numbers?
I'm not so sure about upping the target to a few hundred though? The total count was still in the 90's last time I looked!
A Techcrunch article in 2014 said Devialet had sold 3,500 amps that year ($15M). If that figure is correct then perhaps they've sold 10,000 in total (not including Phantom).
RE: AIR petition to Devialet Management, please sign - Confused - 10-Jul-2016
Oh, and by the way. Yesterday I was doing endless back to back tests with my little microRendu. This morning, I have been doing a few odd tasks and have been running iTunes /AIR for some 'background' music. Anyway, massive blast of white noise! What? The thing is AIR stutters for me, but I have not had white noise for a while. It occurred to me that I now have an mR connected to my network, so I turned this off. Back to the music, massive blast of white noise, that actually caused the amps to shut down. WT#?? I have never had that before! You know what, for those who have said 'I have never had white noise', OK, fair enough, but you will never know just how b##### alarming it is! After some calm thinking, I recalled that I had switched the Windows soundcard GUI to 24/192 during my experiments yesterday, that was it. With iTunes / WASAPI / the Windows GUI needs to be on 16/44.1, I switched back, and AIR has been fine, well, fine and stuttering. You know what, my free time is precious, I have no idea how much of my free time AIR has wasted over the years. A 20k amp with ' the world's most advanced audio streaming technology'. Errr, no. Some of that free time in the past was beta testing AIR for Devialet. I provide information, they say 'thank you for the data, I will pass to our engineers'. No feedback, nothing. Was the data useful? Is there something else they were looking for? I have no idea, Devialet provide no feedback. This would be fine if they had the ability to fix it, but they clearly do not. It was interesting to have a few blasts of white noise this morning though, my god it's bad when it happens!!