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+--- Thread: Unpacking a upgraded 440 Pro (/Thread-Unpacking-a-upgraded-440-Pro)
RE: Unpacking a upgraded 440 Pro - GuillaumeB - 17-Nov-2016
(17-Nov-2016, 16:19)helloworld1978 Wrote: Yes I am in the U.K. The only issue is to enforce the regulations. I shall be contacting a solicitor.
Hi there. Please contact Antoine at Devialet UK:
antoine.pivron@devialet.com
Tel: +44 7469 717778
He's a good guy and will help get this sorted, I'm sure.
Guillaume
RE: Unpacking a upgraded 440 Pro - baddog - 17-Nov-2016
I am sorry to hear that too, not a shop I would recommend continuing to do business with, hope Devialet can assist you in a prompt resolution.
RE: Unpacking a upgraded 440 Pro - Hifi_swlon - 17-Nov-2016
What a shame. I know Audio Lounge and thought they were quite nice in any dealings I had.
Keep a copy of the ad or online sale stating that it was new as sometimes these things disappear.
The invoice will hopefully say new as well.
Shouldn't be too hard to enforce if you're sold something obviously not new under the guise of it being new.
RE: Unpacking a upgraded 440 Pro - thumb5 - 17-Nov-2016
Did I miss something? Is it certain that the dealer is at fault here? (Though I don't fancy the alternative explanation much either...)
Bad luck helloworld1978, and I hope you get it sorted out satisfactorily however this arose.
RE: Unpacking a upgraded 440 Pro - Hifi_swlon - 17-Nov-2016
I think the dealers at fault if a customer buys something new and isn't happy with its condition and they don't swap it out immediately and resolve the matter.
(I possibly wrongly thought the unit looked used but might just be a manufacturing defect.)
RE: Unpacking a upgraded 440 Pro - thumb5 - 17-Nov-2016
Yes, I do agree with that, and it doesn't sound as though they've been overly helpful.
(By the way, for the avoidance of doubt, my post wasn't specifically in reply to yours.)
RE: Unpacking a upgraded 440 Pro - helloworld1978 - 22-Nov-2016
Update: Returned the units back to the shop on Saturday. There was rust at the bottom of the Master unit, the back cover was a mess, and the display had dust and marks inside. The manager at Audio Lounge wants them to be sent back to France. And I can expect to wait 1 to 2 weeks for a refund.
RE: Unpacking a upgraded 440 Pro - Rufus McDufus - 22-Nov-2016
That's .... shoddy.
RE: Unpacking a upgraded 440 Pro - GuillaumeB - 22-Nov-2016
(22-Nov-2016, 11:11)helloworld1978 Wrote: Update: Returned the units back to the shop on Saturday. There was rust at the bottom of the Master unit, the back cover was a mess, and the display had dust and marks inside. The manager at Audio Lounge wants them to be sent back to France. And I can expect to wait 1 to 2 weeks for a refund.
Did you manage to speak to Devialet UK?
Guillaume
RE: Unpacking a upgraded 440 Pro - helloworld1978 - 22-Nov-2016
(22-Nov-2016, 11:48)GuillaumeB Wrote:(22-Nov-2016, 11:11)helloworld1978 Wrote: Update: Returned the units back to the shop on Saturday. There was rust at the bottom of the Master unit, the back cover was a mess, and the display had dust and marks inside. The manager at Audio Lounge wants them to be sent back to France. And I can expect to wait 1 to 2 weeks for a refund.
Did you manage to speak to Devialet UK?
Guillaume
Thanks Guillaume,
I did contact Devialet UK and was told that photos of the product have been sent to France and now we are waiting for their decision, which should be by the end of this week.