12-Dec-2015, 10:17
(This post was last modified: 12-Dec-2015, 10:22 by MountainGuy.)
Recently, Devialet has been very responsive to my concerns, and is turning my experience around. I am grateful. Below is information that some of you may find useful. I certainly did.
Please note that this is not official Devialet statement though it is provided to me by Devialet's lead in global support. Neither is it intended to be a complete treatise so please do not critique it as being incomplete. They were simply responding to my specific quesitons.
I've edited the paragraphs very slightly for readability and trust that I have not changed any meaning. Hope it helps some of you.
(Based o the below, I will be doing some additional creative connections in hopes of greatly improving the wireless streaming and also allow all the computer audio to port through the Phantoms at full resolution. I will report back.)
*************************
There are 3 different ways Phantoms can communicate with Dialog:
1. Via wireless
2. Via electrical (PLC)
3. Via ethernet
Every time the Phantoms are on and playing, DIalog will first look at the strongest signal between Wifi, PLC or Ethernet, and select the stable one. When Dialog picked up the funnel, it starts then to communicate through this channel to the rest of the equipment, the setup won’t change his channel till you clean your play queue in Spark and stop playing tracks to your Phantom. During the listening session only one funnel will be use by the whole equipment. The software part of Phantom is evolving on a very regular basis, so it might change in future to do a kind of workload balancing between (or even already change if I did not completely update my knowledge on Phantom communication).
To offer the best experience ever and reinforcing the communication between Dialog and Phantoms, we have recommendations (because most of the time the wifi signal from your internet router is highly stressed by all your home devices, few services like tv or phone, therefore this signal is not able to carry constantly an important signal like music)
1. As much as possible we suggest ethernet as the best option to stream between Phantom in a Dual setup.
2. If ethernet is not possible, PLC (powerline communication) is the second best option but does not always work on certain customer home as the electrical grid is separate from a room to another.
3. If the two above option are not possible, we suggest wifi BUT we recommend to get a separate and dedicated signal for your Phantom setup (we suggest Airport express, but all router can do the job).
Dialog is the source of the wireless connection for the Phantom. It creates the communication signal between all your system, so the closer your Dialog is from your Dual Phantom better it is (and that’s also why if you have more than 1 Phantom you need a Dialog in the system) If we ask our customer to get their Dialog connected to their internet router, this is because Dialog needs sometime to ping our update server, check on if there is an update available but more importantly to add the streaming platform available (Tidal, Deezer & Qobuz at the moment).
For the streaming piece (this is where your wifi signal router needs to be strong and we prefer our customer to get a dedicated wireless signal for avoiding some drop while playing because of internet router overload):
- While playing Local music: Your Phone/Tablet/ needs to transmit a large flow of data to your router, which will pass it to your dialog and finally from the Dialog to the Phantom.
- while streaming from platform music: your router will capture data from the web first, then will communicate it to Dialog, additionally your device in charge of piloting your Phantom system (Phone/Tablet/PC) need also an important wifi signal to pass instructions to the rest of the system.
Please note that this is not official Devialet statement though it is provided to me by Devialet's lead in global support. Neither is it intended to be a complete treatise so please do not critique it as being incomplete. They were simply responding to my specific quesitons.
I've edited the paragraphs very slightly for readability and trust that I have not changed any meaning. Hope it helps some of you.
(Based o the below, I will be doing some additional creative connections in hopes of greatly improving the wireless streaming and also allow all the computer audio to port through the Phantoms at full resolution. I will report back.)
*************************
There are 3 different ways Phantoms can communicate with Dialog:
1. Via wireless
2. Via electrical (PLC)
3. Via ethernet
Every time the Phantoms are on and playing, DIalog will first look at the strongest signal between Wifi, PLC or Ethernet, and select the stable one. When Dialog picked up the funnel, it starts then to communicate through this channel to the rest of the equipment, the setup won’t change his channel till you clean your play queue in Spark and stop playing tracks to your Phantom. During the listening session only one funnel will be use by the whole equipment. The software part of Phantom is evolving on a very regular basis, so it might change in future to do a kind of workload balancing between (or even already change if I did not completely update my knowledge on Phantom communication).
To offer the best experience ever and reinforcing the communication between Dialog and Phantoms, we have recommendations (because most of the time the wifi signal from your internet router is highly stressed by all your home devices, few services like tv or phone, therefore this signal is not able to carry constantly an important signal like music)
1. As much as possible we suggest ethernet as the best option to stream between Phantom in a Dual setup.
2. If ethernet is not possible, PLC (powerline communication) is the second best option but does not always work on certain customer home as the electrical grid is separate from a room to another.
3. If the two above option are not possible, we suggest wifi BUT we recommend to get a separate and dedicated signal for your Phantom setup (we suggest Airport express, but all router can do the job).
Dialog is the source of the wireless connection for the Phantom. It creates the communication signal between all your system, so the closer your Dialog is from your Dual Phantom better it is (and that’s also why if you have more than 1 Phantom you need a Dialog in the system) If we ask our customer to get their Dialog connected to their internet router, this is because Dialog needs sometime to ping our update server, check on if there is an update available but more importantly to add the streaming platform available (Tidal, Deezer & Qobuz at the moment).
For the streaming piece (this is where your wifi signal router needs to be strong and we prefer our customer to get a dedicated wireless signal for avoiding some drop while playing because of internet router overload):
- While playing Local music: Your Phone/Tablet/ needs to transmit a large flow of data to your router, which will pass it to your dialog and finally from the Dialog to the Phantom.
- while streaming from platform music: your router will capture data from the web first, then will communicate it to Dialog, additionally your device in charge of piloting your Phantom system (Phone/Tablet/PC) need also an important wifi signal to pass instructions to the rest of the system.
