Upgrade program kick-off

[Axel]

Has anyone ordered an upgrade where they have to wait for packing material to be sent from Devialet?

If so, how long did it take to arrive, and by what method, also UPS?

I ask because I went from 200 - 400 by adding a 200 companion, so although I have all the packing material for two separate 200s, I do not have the Group Package (Big Box) which Devialet suggest you need to send a 400 for an upgrade.

I paid for my 400 to 440 Pro upgrade on the 23rd of last month and asked for labels and all boxes. I was told: 

Within a few days, you will receive a UPS label, along with casing and cardboard box so your Expert reaches our workshop safely.

Please call UPS (phone number can be found on the UPS label) directly to schedule collection, between2016-09-27 and 2016-10-05.

I'm still waiting....

I ordered mine on the 20th - last week I raised question and received this reply:

Océane Turpin September 26, 2016 11:58

Thank you for your message.
We are so sorry for the delay !
You should receive the packs at the end of this week or beginning of the next.

Thank you for your consideration and have a good day.
Best Regards,

Well that timeline is rapidly passing.Do you think that they forgot to order packing materials, or underestimated the demand?

Sorry, I should have added that I am in the UK.

I'm also in the UK. I have emailed Devialet three times to see what's going on, but didn't even receive a proper reply, only a message giving me a ticket number. At least you got a reply! They've probably underestimated demand, as you say.