Upgrade program kick-off

[octaviars]

I paid for my 400 to 440 Pro upgrade on the 23rd of last month and asked for labels and all boxes. I was told: 

Within a few days, you will receive a UPS label, along with casing and cardboard box so your Expert reaches our workshop safely.

Please call UPS (phone number can be found on the UPS label) directly to schedule collection, between2016-09-27 and 2016-10-05.

I'm still waiting....

I ordered mine on the 20th - last week I raised question and received this reply:

Océane Turpin September 26, 2016 11:58

Thank you for your message.
We are so sorry for the delay !
You should receive the packs at the end of this week or beginning of the next.

Thank you for your consideration and have a good day.
Best Regards,

Well that timeline is rapidly passing.Do you think that they forgot to order packing materials, or underestimated the demand?

Sorry, I should have added that I am in the UK.

I'm also in the UK. I have emailed Devialet three times to see what's going on, but didn't even receive a proper reply, only a message giving me a ticket number. At least you got a reply! They've probably underestimated demand, as you say.

Or they just fucked up the upgrade program to......