If people keep asking them questions they could have easily answered themselves of course everyone has to wait longer for answers. 
(Not saying this applies to all questions)
Devialet doesn't "want" you to send your amps in the specified packing material per se. You can send them wrapped in your bedsheets if you want but it's at your own risk.
The terms and conditions clearly state:
Also the website clearly states you'll receive new packaging material when it's sent back to you:
"When upgrading your Expert, very special care will be given to your system so that you can enjoy it like it was the first day. In addition to all the hardware and software improvements, you will receive:
Your Expert and your Remote completely refurbished
New packaging
A new power supply cable
A new 5 years warranty"
(Not saying this applies to all questions)Devialet doesn't "want" you to send your amps in the specified packing material per se. You can send them wrapped in your bedsheets if you want but it's at your own risk.
The terms and conditions clearly state:Quote:The benefit of the following Expert Upgrade Offer are subject to the compliance by the Customer with the terms and conditions of pickup of the Product as provided in the terms of the order. Under those conditions, the costs incurred for the shipping of the Product will be borne by Devialet and Devialet will bear the risks related to the shipping of the Product. In case of failure by the Customer to send the Product within the contractual period provided in the order, Devialet reserves the right to postpone the upgrade processing period. In such event, Devialet will inform the Customer of the new period of upgrade processing.
Upon confirmation of the order, Devialet will provide the Customer with a packing slip. Devialet will not be liable for any damage suffered by the Product in case of non-compliance by the Customer with the packing instructions.
Upon receipt of the Product, Devialet will check the aesthetic condition of the Product et its potential external defects. Devialet will not be liable for any defects or damages to the Product identified upon receipt. In such case, Devialet will inform the Customer in writing of the external defects identified upon receipt of the Product.
Also the website clearly states you'll receive new packaging material when it's sent back to you:
"When upgrading your Expert, very special care will be given to your system so that you can enjoy it like it was the first day. In addition to all the hardware and software improvements, you will receive:
Your Expert and your Remote completely refurbished
New packaging
A new power supply cable
A new 5 years warranty"
PS Audio P3, Shunyata ΞTRON Alpha Digital and HC/Furutech power cables, Paul Hynes SR7EHD-MR4, DIY Roon Server & Roon Endpoint running AudioLinux Headless, Phasure Lush^2 USB cable, Audioquest Diamond RJ/E ethernet, Uptone Audio etherREGEN, Mutec MC-3+ USB, Shunyata ΞTRON Anaconda Digital XLR AES/EBU, Devialet Expert 250 Pro CI, Nordost Tyr Reference LS cables, Von Schweikert VR-5 SE Anniversary Edition, Anti-Mode Dual Core 2.0, JL Audio Fathom F112. More detail here.
The Netherlands
The Netherlands
