24-Oct-2016, 17:27
(24-Oct-2016, 17:07)Antoine Wrote: If people keep asking them questions they could have easily answered themselves of course everyone has to wait longer for answers.(Not saying this applies to all questions)
Devialet doesn't "want" you to send your amps in the specified packing material per se. You can send them wrapped in your bedsheets if you want but it's at your own risk.The terms and conditions clearly state:
Quote:The benefit of the following Expert Upgrade Offer are subject to the compliance by the Customer with the terms and conditions of pickup of the Product as provided in the terms of the order. Under those conditions, the costs incurred for the shipping of the Product will be borne by Devialet and Devialet will bear the risks related to the shipping of the Product. In case of failure by the Customer to send the Product within the contractual period provided in the order, Devialet reserves the right to postpone the upgrade processing period. In such event, Devialet will inform the Customer of the new period of upgrade processing.
Upon confirmation of the order, Devialet will provide the Customer with a packing slip. Devialet will not be liable for any damage suffered by the Product in case of non-compliance by the Customer with the packing instructions.
Upon receipt of the Product, Devialet will check the aesthetic condition of the Product et its potential external defects. Devialet will not be liable for any defects or damages to the Product identified upon receipt. In such case, Devialet will inform the Customer in writing of the external defects identified upon receipt of the Product.
Also the website clearly states you'll receive new packaging material when it's sent back to you:
"When upgrading your Expert, very special care will be given to your system so that you can enjoy it like it was the first day. In addition to all the hardware and software improvements, you will receive:
Your Expert and your Remote completely refurbished
New packaging
A new power supply cable
A new 5 years warranty"
Well my questions to them had nothing to do with the packing.
Now I know everything without bothering Devialet about the upgrade and I was stupid not to read everything about the upgrade but things changed today as I have decided to do the upgrade and not had the time to read throug every bit of text
Speakers:TAD CE-1. Amplifier: TAD M2500mk2. Digital: TAD DA1000-TX, Innuos Statement Next-gen, Innuos PhoenixNET.
Miscellaneous: Qobuz Studio, Ansuz Mainz 8 D2, Ansuz Darkz DTC, Tubulus Argentus ethernet cable, Tubulus Concentus USB cable, Tubulus Argentus V2 XLR cable, Tubulus Argentus V3 + V3 bass, iFi Nova powercables.
Second system
Qobuz Studio -> Devialet Silver Phantom, Devialet Tree
Miscellaneous: Qobuz Studio, Ansuz Mainz 8 D2, Ansuz Darkz DTC, Tubulus Argentus ethernet cable, Tubulus Concentus USB cable, Tubulus Argentus V2 XLR cable, Tubulus Argentus V3 + V3 bass, iFi Nova powercables.
Second system
Qobuz Studio -> Devialet Silver Phantom, Devialet Tree
