Upgrade program kick-off

[baddog]

Reassuring to hear that I'm not the only one having  trouble getting the necessary shipping materials and labels from Devialet.  Online ordering process did not give much feedback or guidance. I emailed them for  an update 3 days ago- no response yet.

Had an online chat with "Antonin" this AM, who was very nice but condescending and told me "...not to worry. We do this all the time..." (not certain what that means-confuse our customers?) and that he works with the Phantom line- so not really much help.  I'll wait to see if the shipping supplies show up- the charge on my credit card has already appeared!

I tried online chat too, they told me that they only support Phantom users.