26-Oct-2016, 08:25
(This post was last modified: 26-Oct-2016, 08:38 by ovo.
Edit Reason: Inf +
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(19-Oct-2016, 04:27)baddog Wrote: Boy oh boy, I hope my labels and box arrive soon!
(25-Oct-2016, 21:07)actx76092 Wrote: I was charged immediately and have no materials and no one from Devialet has a clue. . .I opened a ticket and they closed it within a few hours . . .their solution was "we forwarded your request to the staff handling the upgrade and they will send it out at some point". Ok.
If this is not cleared up this week I will cancel the order, get a refund, and do it later in the year once they figure out how to do it.
It is indeed annoying.I waited longer for packing material and the label than I did for the collection, upgrade and return of my D400.
I had a ticket closed without apparent reply because my packing material arrived the day following the ticket closure, so presumably Devialet knew that is was out for delivery to me - it would still have been good to get that information in advance.
If you cancel and re-order later this year you will probably be looking at mid to late December.Do you really want 28KGS of D440 Pro bouncing around the world in what is probably UPS's busiest box delivery (and losing and dropping) period?
