Upgrade program kick-off

[Axel]

Often I have been quite critical of Devialet's customer service but I have to say this update worked without a glitch.
I ordered the update from 250expert to pro on Saturday the 10th of December NZ time (I still had the boxes) so the order was processed on Monday the 12th of December. UPS picked up the package on Thursday 15 and the Devialet arrived at destination the 21st of December. I was already prepared to a long wait until after the Christmas holidays up to the New Year but the 24th of December I received a mail from Judy that my Devialet was already on the way home. I just received it this morning in Wellington (19 days after the order) and it is already playing the Crane Wife 10th anniversary boxset.
For me it is always difficult to compare the SQ after being without it for a while but I can confirm that straight out of the box I agree with other comments about increased detail. I am listening to vinyl and I am at lower volume than I used to be but I am getting the same detail (if not more) than before at higher volume.
Definitely happy with the whole experience and the results of the upgrade.

Cheers Marco


P.S. Did anyone weighted the 250 expert vs the pro? Mine seems a lot heavier than I remember, probably the new copper base, or my immagination?

So it was in transit/at the factory from the 15th until today? That's 13 days there and back to New Zealand: that's pretty good going, isn't it? Especially when you consider that it's probably the busiest time of year for the postal services. Sounds like Devialet are keeping on top of the workload. Hope you get on well with your upgraded 250! 

Alex.