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Spark doesn't update firmware Phantom
#1
Hi,

My phantom Silver are on DOS1.7 isn't spark supposed to detect and install new firmware?

Why then does Spark see new updates for itself, but it doesn't see the new firmware for the Silvers?

Any help would be welcome Smile

Geert.
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#2
(05-Dec-2016, 09:29)ghuinink Wrote: Hi,

My phantom Silver are on DOS1.7 isn't spark supposed to detect and install new firmware?

Why then does Spark see new updates for itself, but it doesn't see the new firmware for the Silvers?

Any help would be welcome Smile

Geert.
Try to reset your Phantom, I will probably do the trick.
Living room: Kii Three/BXT with Control.
Den: Tannoy Precision 8 iDP with TS112 iDP subwoofer.
In the cupboard, waiting for a sibling: 1st gen. Phantom Silver running DOS1
My Phantom Voyage
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#3
(05-Dec-2016, 09:52)ragwo Wrote:
(05-Dec-2016, 09:29)ghuinink Wrote: Hi,

My phantom Silver are on DOS1.7 isn't spark supposed to detect and install new firmware?

Why then does Spark see new updates for itself, but it doesn't see the new firmware for the Silvers?

Any help would be welcome Smile

Geert.
Try to reset your Phantom, I will probably do the trick.

A  complete factory reset is the best thing to do!
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#4
Do you mean the "erase setup" from the spark settings menu?

I did that a few times already.

Or is there a deeper factory reset possible?
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#5
Unplug the Phantom, wait for 30 sec, plug in, wait for 30 sec, press the button on the back x3, wait until the space sounds starts and do the setup procedure again.
Living room: Kii Three/BXT with Control.
Den: Tannoy Precision 8 iDP with TS112 iDP subwoofer.
In the cupboard, waiting for a sibling: 1st gen. Phantom Silver running DOS1
My Phantom Voyage
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#6
I did that, nothing changed....

Then i did the 4 x on/off Dialog reset.... that worked... now the dialog is 1.9 firmware

When i did the setup again it warned me the phantoms and the dialog are not the same firmware, but i still didn't get the update message in Spark.

phantoms are still 1.7
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#7
(05-Dec-2016, 12:57)ghuinink Wrote: I did that, nothing changed....

Then i did the 4 x on/off Dialog reset.... that worked...  now the dialog is 1.9 firmware

When i did the setup again it warned me the phantoms and the dialog are not the same firmware, but i still didn't get the update message in Spark.

phantoms are still 1.7

You must do the complete factory reset:

https://help.devialet.com/hc/en-us/artic...and-Dialog-

And excactly like this
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#8
That totally worked !! Finally Smile

There are too many different reset procedures with these devices.

Many thanks !!
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#9
(05-Dec-2016, 15:56)ghuinink Wrote: That totally worked !!  Finally Smile

There are too many different reset procedures with these devices.

Many thanks !!

No, There is only one right one for the whole system :-)
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