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Verry bad service Devialet
#61
Devialet replace Phantom if their is a problem with it that was no caused by you. For example if you dent the woofer, no matter how it’s done. They’re not obligated to help. Although out of generosity they sometimes allow a purchase of Devialet Care in order to receive a new unit.

Whereas if for some reason a woofer starts playing up. Or stops working. Or the tweeter crackles. Or Phantom no longer powers on or something of a fault. They’ll replace the unit for free under warranty coverage.

Repair is not at all possible due to a variety of technical difficulties so they do try to offer an alternative which is to replace the unit. Not all situations will be the same and for things like the woofers. A dent automatically goes against warranty, being physical ‘accidental damage’ and cannot always be resolved.

They are certainly losing money every time they replace a Phantom for free or even for the price of Devialet Care, they WILL not want to be doing this forever.

A repair service is coming but so far it’s been unsuccessful. The way they pressurise the unit is a proprietary method which is exclusive to the factory Phantom is manufactured at, which is not owned or run by Devialet. In order for Devialet to repair Phantom they need to either reproduce that proprietary method outside of the licensed manufacturer and potentially break agreements. Or they help expand manufacturing in that factory or elsewhere so they can have a dedicated repair department with the original manufacturer.

Sealing the unit without the proprietary hardware is almost impossible. The unit is not sealed with traditional methods. So they cannot just put a case back on and seal it up with pressure. It has to be done at the same time the case is closed. Simultaneously with no delay. That makes it very hard to get a perfect seal with any other method other than the factory hardware that is specifically calibrated. If you can’t get a perfect seal you can’t even use the Phantom. It’s the most vital part of the whole speaker. I’d rather they replace until they perfect it.

The only other more expensive method is to break a defective Phantom down. Rebuild the materials from that demolished Phantom and then re-manufacturer it. But then that’s not a repair.


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Devialet Phantom (White)
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#62
I get the fact that the woofer assembly is pressurized and requires special tooling to address. That is not the point I was trying to make. Surely the rest of the speaker is not pressurized like the area the amp and DAC are in. Likewise, the tweeter and midrange should be easily accessible. The case may need to be replaced in order to gain access, but surely these pieces should be able to be serviced.
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#63
(31-Aug-2017, 12:33)Ken Reede Wrote: I get the fact that the woofer assembly is pressurized and requires special tooling to address. That is not the point I was trying to make. Surely the rest of the speaker is not pressurized like the area the amp and DAC are in. Likewise, the tweeter and midrange should be easily accessible. The case may need to be replaced in order to gain access, but surely these pieces should be able to be serviced.


No. Unfortunately the WHOLE unit is pressurised. The woofers use EVERY single inch of space within the case as a pressure chamber for the bass. The whole case and internals are completely sealed and pressurised, this includes all the component areas and mid range and tweeter. These can all function under high pressure and were designed stronger to withstand the forces of the woofers. The mid range uses the same pressure as the woofers as well as its own independency to reach higher levels without distortion.

Due to this the whole unit requires that specific tooling.


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Devialet Phantom (White)
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#64
(31-Aug-2017, 21:14)kmjy Wrote:
(31-Aug-2017, 12:33)Ken Reede Wrote: I get the fact that the woofer assembly is pressurized and requires special tooling to address. That is not the point I was trying to make. Surely the rest of the speaker is not pressurized like the area the amp and DAC are in. Likewise, the tweeter and midrange should be easily accessible. The case may need to be replaced in order to gain access, but surely these pieces should be able to be serviced.


No. Unfortunately the WHOLE unit is pressurised. The woofers use EVERY single inch of space within the case as a pressure chamber for the bass. The whole case and internals are completely sealed and pressurised, this includes all the component areas and mid range and tweeter. These can all function under high pressure and were designed stronger to withstand the forces of the woofers. The mid range uses the same pressure as the woofers as well as its own independency to reach higher levels without distortion.

Due to this the whole unit requires that specific tooling.


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This man took it apart.It is obvious that Devialet just don't want to repair them. No specialist tools required
https://youtu.be/JGzKwkGjfy4
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#65
(22-Jul-2020, 21:00)bucketheadbob Wrote:
(31-Aug-2017, 21:14)kmjy Wrote:
(31-Aug-2017, 12:33)Ken Reede Wrote: I get the fact that the woofer assembly is pressurized and requires special tooling to address. That is not the point I was trying to make. Surely the rest of the speaker is not pressurized like the area the amp and DAC are in. Likewise, the tweeter and midrange should be easily accessible. The case may need to be replaced in order to gain access, but surely these pieces should be able to be serviced.


No. Unfortunately the WHOLE unit is pressurised. The woofers use EVERY single inch of space within the case as a pressure chamber for the bass. The whole case and internals are completely sealed and pressurised, this includes all the component areas and mid range and tweeter. These can all function under high pressure and were designed stronger to withstand the forces of the woofers. The mid range uses the same pressure as the woofers as well as its own independency to reach higher levels without distortion.

Due to this the whole unit requires that specific tooling.


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This man took it apart.It is obvious that Devialet just don't want to repair them. No specialist tools required
https://youtu.be/JGzKwkGjfy4
Thank you for an interesting video! After seeing this I really can't see why Devialet refuses your fix broken speakers. Quite puzzling.
Living room: Kii Three/BXT with Control.
Den: Tannoy Precision 8 iDP with TS112 iDP subwoofer.
In the cupboard, waiting for a sibling: 1st gen. Phantom Silver running DOS1
My Phantom Voyage
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#66
I can see Devialet's economcal motives for the strategy. Refuse to repair speakers, sell refurbished ones with a discount if the broken speaker is returned, fix the broken speaker, probably at a low cost, and sell it as refurbished, and so it goes. If this is the case, Devialet should be ashamed.
Living room: Kii Three/BXT with Control.
Den: Tannoy Precision 8 iDP with TS112 iDP subwoofer.
In the cupboard, waiting for a sibling: 1st gen. Phantom Silver running DOS1
My Phantom Voyage
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#67
if you can ship your speaker to china, someone can repair it. Try to use taobao apps to find which store can help.
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#68
https://www.youtube.com/watch?v=Evg9HKELE4o
it seems a lot harder to build than to dismantle Rolleyes
Please excuse my poor reputation
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