Expert 250 Pro and 1000 Pro

[mdconnelly]

The remote app has stopped to work normally with my 1000 Pro. I can still turn on the amp (so not a wifi issue) but can’t change volume anymore.

It had been working without issues for years. My guess is auto update of the app…

Anybody else with this issue?

Cheers,
Bernard

Are you talking about the iPhone Expert app that looks like the physical remote (but without the buttons)?   If so, can you use the app to switch sources as well?  Does volume not work on any of them?   I did get myself in trouble once by setting one of my sources in the configurator to bypass and as such, neither the app nor physical remote could control the volume for that source (i.e. bypass).

But if the remote works for switching sources and on/off but not at all for volume, then I'd first reboot the phone.  And if still not working, cold reboot your Pro.  Last resort, delete and reinstall the app.

[devianet]

This happens for me every couple of months and seems to be a router problem, because rebooting that clears it. To clarify - on and off and source selection still works from the app, as does display of volume. But volume up and down does not work. Reboot router and all ok.