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Help!!!
#1
Ladies and gentlemen, I have encountered a very serious problem. My equipment is phantom opera 4500W stereo combination. Recently, when playing music with airplay2, there will be a momentary lag on the left and right channels, and then it will return to normal. Have you encountered a similar situation? If so, how to solve it?
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#2
Would you mind giving us some more details? Lag in sound starting? Some system details etc. Computer? Router? Software player? You've rebooted the speakers to factory settings?
iMac 2017, Roon, home wifi, Devialet Phantom I x 2
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#3
(14-Jan-2022, 15:51)avta Wrote: Would you mind giving us some more details? Lag in sound starting? Some system details etc. Computer? Router? Software player? You've rebooted the speakers to factory settings?

Router Asus GT AC5300 
Software Apple music
Already rebooted and factory setting
The whole system is wired, and the lag occurs randomly without any law.
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#4
Thanks. A lag in the onset of sound could be many things. I'll take a stab at it by guessing it's your internet. By that I mean the connection between your Phantoms and your software player ( Apple Music ). Are you using a Mac computer to play music? It's not possible to use wifi ? The current software version of the Devialet app is designed to be used over wifi. I'll assume you have upgraded the app. I believe the current version is 1.16.1 although that's for my iPhone. You might try another software player. For example VLC. It's free and would help clarify that issue. Also, what is your internet speed? Keep us posted and hang in there annoying as that is.
iMac 2017, Roon, home wifi, Devialet Phantom I x 2
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#5
(15-Jan-2022, 16:00)avta Wrote: Thanks. A lag in the onset of sound could be many things. I'll take a stab at it by guessing it's your internet. By that I mean the connection between your Phantoms and your software player ( Apple Music ). Are you using a Mac computer to play music? It's not possible to use wifi ? The current software version of the Devialet app is designed to be used over wifi. I'll assume you have upgraded the app. I believe the current version is 1.16.1  although that's for my iPhone. You might try another software player. For example VLC. It's free and would help clarify that issue. Also, what is your internet speed? Keep us posted and hang in there annoying as that is.

Now new problem is coming,When I play a song, such as ABCDEFG, what you hear will be ABDEFG, and the lyrics of a beat will be lost in the middle. I'm going crazy. What's more exaggerated is that if I play Bluetooth for a long time, the left and right channels will lose synchronization, and they will be a few tenths of a second worse.
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#6
You've contacted Devialet Support ?
iMac 2017, Roon, home wifi, Devialet Phantom I x 2
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#7
(Yesterday, 15:37)avta Wrote: You've contacted Devialet Support ?

I've already contacted them. They asked me to provide the device environment, including the model of the router and whether it's wired. They said it would be reported to the software engineer. Now I'm still waiting for their reply. I don't think it's a bug in the first generation phantom, so the second generation comes out. Because the first generation is designed to work with dialog, and now the dialog is gone, Various stability problems have also emerged.
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