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After many years of happily owning an Expert 200, then upgrading to Monos (440), then upgrading again a few years ago with new board etc, last October, I found that I could not log into my account, as it seemed not to accept my credentials. After numerous attempts to reset my password, with no email back as suggested, I contacted Devialet support and they told me that they were in the middle of website changes and it should be fine after a few weeks! that was 5 months ago!
I am sure, as many others have experienced during this covid thing, I got distracted with more important stuff to deal with, but today I tried again!!!
NOW, it doesn't even recognize my email address!!! What a MESS! So it looks like the website may have lost everything in relation to my account, product purchases and my config files! NOT HAPPY!
Emailed support, so we will see what their response is!
Anyone experienced this problem?
Fairford UK area - Devialet 440, Aurender Streamer- Linked to QNAP NAS 453mini - Triangle Signature Deltas, Van Damme Professional Blue Series Studio Grade 2 x 4.0 mm cables, Moon Neo 260D DC Transport, Dell notebook Client linked both ethernet & wifi.
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Oh man! I had some difficulties when Devialet changed it's support to Zendesk, but I've been able to log in to the main site all the way. Loosing access to your account like this is rather brutal! I hope Devialet can restore your login so you can see configs and history.
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Devialetless!
Roon, ROCK/Audiolense XO/Music on NAS/EtherRegen/RoPieee/USPCB/ISORegen/USPCB/Sound Devices USBPre2/Tannoy GOLD 8
250 Pro CI, MicroRendu(1.4), Mutec MC-3+USB
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(11-Mar-2021, 10:10)ogs Wrote: Oh man! I had some difficulties when Devialet changed it's support to Zendesk, but I've been able to log in to the main site all the way. Loosing access to your account like this is rather brutal! I hope Devialet can restore your login so you can see configs and history.
They fixed it....Phew!
Cheers Guys!
Fairford UK area - Devialet 440, Aurender Streamer- Linked to QNAP NAS 453mini - Triangle Signature Deltas, Van Damme Professional Blue Series Studio Grade 2 x 4.0 mm cables, Moon Neo 260D DC Transport, Dell notebook Client linked both ethernet & wifi.
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My password (all of them) are kept by Roboform which I have used for a few years
The Devialet login failed due to incorrect password. This is the first failed password I have seen in 4 years
"Forgot password" brought a genric email from Sebastian, inviting me to reset
On doing this, a red "ERROR IN RESETTING PASSWORD" appeared
Replied to this - "The mailbox is not monitored"
So tried to create a new account - "There is already an account with this name"
Grrr. 100% fail
Cape Town - South Africa, the home of good wine
Mercury Pi2 & Gentoo, Expert 440PRO CI. 4Tb SSD. ET LF8bs, B&W AS700 sub. 2 x Dachshunds
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I’ve been busy setting up a new set of subwoofers over the last few weeks. No issues at all and I have made about 15 different configurations. I wonder whether it’s a localised server issue. I’m in Australia. Maybe that’s serviced by a different server.
Lifetime Roon, Mac mini, int. SSD, ext. HDD, tv as monitor, key board and track pad on bean bag as remote,Devialet 200, Od'A #097, Blue jeans speaker cable,
Dynaudio C1 MkII.
Jim Smith's GBS.
Northern NSW Australia.
