I had a similar problem, also with an HP machine. There was some talk that AIR 2.1.1 had been slightly updated, and that to re-load the "new" version the old AIR files needed to be manually removed. I did this, tried to reload AIR, and got the dreaded error code 2, AIR no longer worked, basically messing up a system that was up to that point working fine. (Much bad language, and calling myself stupid etc.)
The only way I could resolve was to recover the system by setting it back one day. Obviouly this is a different case, in that I had AIR working fine previously, however, it does at least suggest that the deletion of one file can cause this issue. I don't know which file specifically causes the issue, but it was one in the AIR sub folder on C:drive.
Firstly thank you to all those who replied with very useful advice.
I have installed CCleaner on my laptop and run the cleaner and the registry cleaner.
I checked that the original install of AIR had been fully uninstalled, I found that the driver was still listed in the Windows device manager so I removed it.
I was advised by Devialet that I should disable any anti virus software before installing AIR, they say that some anti virus software can block proper installation. I have McAfee anti virus Enterprise V8.8 on my laptop, I checked in the deep defender console and there were two files quarantined in there as PUP's (potential unwanted programs), both these files were associated with the AIR software. I deleted both of the files from quarantine.
I disabled both the McAfee anti virus and the Malwarebytes protection and tried to re-install AIR, but I still get the same Error code 2 alarm.
I don't have the choice of doing a clean install of Windows 7 on my laptop as it's a corporate managed laptop. At this point I see no other way but to admit defeat. The only way I can see I could use AIR, if I decide to by a Devialet, is to buy a new laptop just for the Devialet AIR.
Do you have a restore point in Windows set before you used AIR for the first time?
If it's a corporate-managed laptop, do you know if you actually have full local administrator rights to it?
(25-Sep-2014, 17:39)Rufus McDufus Wrote: [ -> ]If it's a corporate-managed laptop, do you know if you actually have full local administrator rights to it?
Yes full administration rights.
(25-Sep-2014, 17:30)Neffa Wrote: [ -> ]Do you have a restore point in Windows set before you used AIR for the first time?
No I don't think so.
just bought a 200 to power a pair of Wilson Duettes
Great scb !
Duettes really rock ! I have one pair too !
