Devialet Chat

Full Version: Upgrade program kick-off
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(25-Oct-2016, 19:52)maxijazz Wrote: [ -> ]
(24-Oct-2016, 20:11)Axel Wrote: [ -> ]Have you noticed a slight "notch" in the operation of the remote. Mine certainly has a detent.

I have one ever since i bought D200 (manufactured at end of 2014). Sometimes it bothers me so much, that i want to claim replacement under warranty. Only fear of loosing the remote for weeks stopped me.

I can confirm your fear. Mine broke (too heavy turning) after two days of getting the D220 it stopped turning beyond a certain point. Contacted support and after a few days they said they they will send a new one. Tomorrow it will be two weeks since and haven't got a clue when it will be send.
(25-Oct-2016, 19:52)maxijazz Wrote: [ -> ]
(24-Oct-2016, 20:11)Axel Wrote: [ -> ]Have you noticed a slight "notch" in the operation of the remote. Mine certainly has a detent.

I have one ever since i bought D200 (manufactured at end of 2014). Sometimes it bothers me so much, that i want to claim replacement under warranty. Only fear of loosing the remote for weeks stopped me.

Do you have an iPhone? You could use that to manage the volume in the short term?
(25-Oct-2016, 15:16)aftonomos Wrote: [ -> ]Reassuring to hear that I'm not the only one having  trouble getting the necessary shipping materials and labels from Devialet.  Online ordering process did not give much feedback or guidance. I emailed them for  an update 3 days ago- no response yet.

Had an online chat with "Antonin" this AM, who was very nice but condescending and told me "...not to worry. We do this all the time..." (not certain what that means-confuse our customers?) and that he works with the Phantom line- so not really much help.  I'll wait to see if the shipping supplies show up- the charge on my credit card has already appeared!

I tried online chat too, they told me that they only support Phantom users.
Baddog

Good news, I received my UPS shipping label by Email today.
I have made arrangements to have the D400 picked up at my office tomorrow.

Brian
I was charged immediately and have no materials and no one from Devialet has a clue. . .I opened a ticket and they closed it within a few hours . . .their solution was "we forwarded your request to the staff handling the upgrade and they will send it out at some point". Ok.

If this is not cleared up this week I will cancel the order, get a refund, and do it later in the year once they figure out how to do it.
Congrats Brian - looks like you are the first from the next wave of upgrade customers!
(25-Oct-2016, 21:07)actx76092 Wrote: [ -> ]I was charged immediately and have no materials and no one from Devialet has a clue. . .I opened a ticket and they closed it within a few hours . . .their solution was "we forwarded your request to the staff handling the upgrade and they will send it out at some point".  Ok.

If this is not cleared up this week I will cancel the order, get a refund, and do it later in the year once they figure out how to do it.

Uhh, they've said the upgrade window only lasts until December... so keep that in mind.
(25-Oct-2016, 21:07)actx76092 Wrote: [ -> ]I was charged immediately and have no materials and no one from Devialet has a clue. . .I opened a ticket and they closed it within a few hours . . .their solution was "we forwarded your request to the staff handling the upgrade and they will send it out at some point".  Ok.

If this is not cleared up this week I will cancel the order, get a refund, and do it later in the year once they figure out how to do it.

Don't cancel your order, I know how hard it is to wait when you want something badly, but Devialet will get round to you soon, I'm sure. I was charged immediately and I had to badger Devialet a couple of times re. transport boxes. I just feel that you'd regret it if you got a refund. Smile
(19-Oct-2016, 04:27)baddog Wrote: [ -> ]Boy oh boy, I hope my labels and box arrive soon!

(25-Oct-2016, 21:07)actx76092 Wrote: [ -> ]I was charged immediately and have no materials and no one from Devialet has a clue. . .I opened a ticket and they closed it within a few hours . . .their solution was "we forwarded your request to the staff handling the upgrade and they will send it out at some point". Ok.

If this is not cleared up this week I will cancel the order, get a refund, and do it later in the year once they figure out how to do it.

It is indeed annoying.I waited longer for packing material and the label than I did for the collection, upgrade and return of my D400.

I had a ticket closed without apparent reply because my packing material arrived the day following the ticket closure, so presumably Devialet knew that is was out for delivery to me - it would still have been good to get that information in advance.

If you cancel and re-order later this year you will probably be looking at mid to late December.Do you really want 28KGS of D440 Pro bouncing around the world in what is probably UPS's busiest box delivery (and losing and dropping) period?
I think Devialet is using the packaging to somehow influence the amount of devices they get for update. Better you wait for the packaging for some weeks and have your Devialets at home than waiting 6 weeks to get them back...