Devialet Chat

Just tried and it works fine here. Added a new Expert and used the exact serial number displayed in the info menu (with one leading zero and a small letter g) and it added it and recognized it being a 250 Pro. Then deleted the "old" D250.

Ok so the confusion was mines got two leading zeros. Anyway, omitting one or both still didn't work.

Doesn't matter if I try:

• 16/48 001273G1
  
• 16/48 001273g1
  
• 16/48 01273G1
  
• 16/48 01273g1
  
• 16/48 1273G1
  
• 16/48 1273g1
  
• 001273G1
  
• 001273g1
  
• 01273G1
  
• 01273g1
  
• 1273G1
  
• 1273g1
  

None of these work

Isn't this a major surprise that Devialet won't even allow a newly upgraded Expert to be registered with the actual serial number written on their own label of the Expert and shown on the display.

Keep up the good work Devialet, you install confidence in everything you touch - NOT (at least the 250Pro sounds amazing, so what will a 1000Pro set-up sound like, I can't imagine how it becomes better)

(12-Dec-2016, 07:44)Celts88 Wrote: [ -> ]Damon
Realise you didn't mean anything by your comment re the Power Cords.

No, I wasn't being condescending or critical. I was hoping to make the lack of the AQ power cord less of a disappointment to you. I looked it up online and I think its only about a $75 cord. But thanks for checking back on that.

Anyhow, I hope you get the serial number & registration thing sorted easily. I wonder if it related to the D. Prem. being their first product. Perhaps there has been some change in the number of products, or in their serial number database.

(12-Dec-2016, 16:19)Celts88 Wrote: [ -> ]None of these work

I've been told D are looking into it as it seems there's an issue their end....

(12-Dec-2016, 22:17)Damon Wrote: [ -> ]

(12-Dec-2016, 07:44)Celts88 Wrote: [ -> ]Damon
Realise you didn't mean anything by your comment re the Power Cords.

No, I wasn't being condescending or critical. I was hoping to make the lack of the AQ power cord less of a disappointment to you. I looked it up online and I think its only about a $75 cord. But thanks for checking back on that.

Anyhow, I hope you get the serial number & registration thing sorted easily. I wonder if it related to the D. Prem. being their first product. Perhaps there has been some change in the number of products, or in their serial number database.

Answer back from Devialet Support:

• 
  Ming MingYesterday at 18:51
  Dear John,
  
  Your ticket is well received.
  
  I am checking the SN of your 250Pro and will get back to you accordingly.
  
  Regarding the power cable, for customers using CH, CN, AU, JP style of power cords, we supply an usual standard cable and not an AudioQuest one. Although the power cable currently on your hand is a standard cable, it is a brand new and the previously one was replaced after the upgrade.
  
  Thank you for your attention.
  
  Ming Ming | Customer service & support DevialetCustomer Service Line:
  
  

So Devialet have exchanged my old Kettle Power Cord for a new Kettle Power Cord - what a company, they leave nothing to chance to enhance their sold PR reputation 

Try now. I was told to try again as they fixed something their end.

Went through first time with all zeroes included.

Lost the picture that was next to the registered 200. I guess the 250Pro no longer exists to the point they won't allow its image to appear on screen

Now when I go to register my 250Pro (S/N 01273G1) it says "A registered product with that serial number already exists."

Back to another ticket for Devialet Support 

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