Devialet Chat

Full Version: How UPS treats shipments labelled with "Don't drop. Fragile! Handle with care."
You're currently viewing a stripped down version of our content. View the full version with proper formatting.
Angry

https://www.facebook.com/groups/10200770...310410868/

Hope upgraded Amp has survived the shipment without malfunctions. To be tested next weekend.

Angry
knud0,

Has that outer box only had one return journey from Austria-France-Austria? If so, it has been shockingly treated by UPS.

I know that the purpose of the outer packing is to take all that the courier can throw at it and protect the contents but that really is poor.

Hope the Amp survived.
Hi,

it was one-way France -> Austria.

Luckily, Amp and remote have no visible damages. But cannot test function and sound until weekend. Hope, that all is OK inside the Amp and that nothing is broken during this shipment.

It is like bewitched: when UPS delivers clothes or shoes from online stores to me, all super fine. Not even damages on the outer packings. But when it's about an expensive Amp, this happens.

Devialet promised to ship a new original package.

Regards

Knud

(07-Jun-2017, 17:28)ovo Wrote: [ -> ]knud0,

Has that outer box only had one return journey from Austria-France-Austria? If so, it has been shockingly treated by UPS.

I know that the purpose of the outer packing is to take all that the courier can throw at it and protect the contents but that really is poor.

Hope the Amp survived.
Good of Devialet to offer you a new box. Perhaps an extra year of warranty may be justified as well?
Ahhh, it's really "funny": From the photos I submitted to Deviate they should have seen, that also the beautiful black box was damaged. What did Devialet? They sent a box only containing new inner inlets. No black box. Ahhh ....

(08-Jun-2017, 07:32)agentsmith Wrote: [ -> ]Good of Devialet to offer you a new box.  Perhaps an extra year of warranty may be justified as well?
Arguably it is not their direct fault. However, they should help pursue UPS and/or claim insurance to get a new box shipped back to you
yea, it really means nothing to them... i've had similar issues with almost every shipper out there