Devialet Chat

Hi All — 

I posted this post recently https://devialetchat.com/Thread-Phantom-...reaking-up on the sound on one of the phantoms breaking up although they’re both connected via an Ethernet cable. The issue is reproducing less but there will still be a hick-up every 30min or so, annoying.

This question is another one: I find that about once every week one of the phantoms disappears from the Phantom/Devialet app and I need to unplug the Phantom from the wall socket and put it in again to get it to re-start to get it to show up again. 

Has anyone encountered this problem? What can be causing it? Super annoying when this happens, mostly in the morning when I want to turn the music.

Thank you!

Floriz

Yes! Same problem on my 2022s Opera de Paris. Just bought them from stock. One week old. My 2023 Golds have never had this problem

Super strange indeed. Would need to check with Devialet support also but last time they were of no help whatsoever. Seems they have outsourced their support to India with people who don't really have any idea.

Hi Welcome! i had so many troubles early on. frustrating for sure, network details matter. Keep it simple. Isolate it if you can. does not need to be a dedicated network just for the speakers but know your IP path. you may or may not need to learn about 5-4-3 and how devices are connected if its more than just one or two. in any case use Ethernet, don't use wireless for any part of the signal path. use wireless only for the phone / app connection, any more and its asking for trouble. I have a separate AP for the phone and it pretty much is just a remote. basically wireless is for the app to set the sources and volume if you don't use a remote, then your sources come from WIRED connected sources only. no airplay, no bt, no wif. if you can live with that its all unicorns and rainbows. if not its madness and works some of the time most of the time.