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+--- Thread: Expert 250 Pro and 1000 Pro (/Thread-Expert-250-Pro-and-1000-Pro)
RE: Expert 250 Pro and 1000 Pro - Saint0 - 28-Oct-2024
Devialet Tech Supports
RE: Expert 250 Pro and 1000 Pro - Saint0 - 28-Oct-2024
(28-Oct-2024, 09:31)daniel.avasilichioaei Wrote: "Software-wise, for Expert Pro there are no significant software issue or bugs detected for the past years, the user experience will continue to be good for the streaming services currently available."
This must be a joke...
My Export 250 PRO has been working fine since they fixed the Roon Ready issues, knock on wood.
There was a problem with Roon Ready initial release; at first Roon & Devialet pointed fingers at each other. I was able to show Devialet tech support it's their Ethernet protocol issue working with Roon, and they subsequently fixed it. I was pretty happy with their supports. That was the last bug fix they did on the Expert sometime ago as I recall, nothing since then unfortunately.
Expert 250 Pro and 1000 Pro - Waiski - 29-Oct-2024
Does anyone have problem with ROON RAAT? It is dropping out constantly. Devialet Air is working normally.
I'm thinking if there is some work ongoing because of Astra.
RE: Expert 250 Pro and 1000 Pro - daniel.avasilichioaei - 29-Oct-2024
(29-Oct-2024, 18:25)Waiski Wrote: Does anyone have problem with ROON RAAT? It is dropping out constantly. Devialet Air is working normally.
I'm thinking if there is some work ongoing because of Astra.
This is a known and very old bug, which Devialet has not solved in years. A workaround is to force the connection to 100 Mbps, instead of 1000 Mbps (if the router allows this, or by introducing a switch).
It has nothing to do with Astra...
RE: Expert 250 Pro and 1000 Pro - Waiski - 29-Oct-2024
(29-Oct-2024, 19:36)daniel.avasilichioaei Wrote:All righty then. There must have been something changed in my internet connection because I haven't had this problem earlier.(29-Oct-2024, 18:25)Waiski Wrote: Does anyone have problem with ROON RAAT? It is dropping out constantly. Devialet Air is working normally.
I'm thinking if there is some work ongoing because of Astra.
This is a known and very old bug, which Devialet has not solved in years. A workaround is to force the connection to 100 Mbps, instead of 1000 Mbps (if the router allows this, or by introducing a switch).
It has nothing to do with Astra...
RE: Expert 250 Pro and 1000 Pro - Saint0 - 31-Oct-2024
(29-Oct-2024, 18:25)Waiski Wrote: Does anyone have problem with ROON RAAT? It is dropping out constantly. Devialet Air is working normally.
I'm thinking if there is some work ongoing because of Astra.
No issues with Roon. The Expert Pro had Ethernet connectivity issues with Roon Ready, but that was fixed in the last update. There hasn't been any Expert updates for a long time.
RE: Expert 250 Pro and 1000 Pro - mdconnelly - 01-Nov-2024
My experience: if you have the last Expert Pro update from Devialet and you're using ethernet (100Mb or 1Gb), then it should work fine (or at least, in my experience it does). Prior to the last update (several years back) Roon RAAT had problems with 1Gb ethernet but would work if you had a good wifi connection.
If that's not your case, I have occasionally (OK, maybe twice over the last couple years) seen where RAAT just quit working. I don't recall for certain if power cycling my Expert Pros or my Roon server solved it but one or the other did. Good luck!
RE: Expert 250 Pro and 1000 Pro - tategoi - 14-Dec-2024
(28-Oct-2024, 08:31)Saint0 Wrote: Response from Devialet on Expert supports going forward;
Thanks for taking the time to reach out to us here at Devialet. I hope you're well.
Devialet Expert will continue to be supported from a hardware perspective, that is, repair services will still be available. Software-wise, for Expert Pro there are no significant software issue or bugs detected for the past years, the user experience will continue to be good for the streaming services currently available.
Concerning future upgrades to the Expert line, there are no plans for any. There will be trade-in options for Expert and Expert Pro to Devialet Astra.
If you have any other questions or concerns please don't hesitate to get back to me,
Kindest,
Jake | Customer service & support Devialet
Now we have a Devialet Astra. Is this an upgrade or downgrade from Expert Pro? 2x300 watts.
RE: Expert 250 Pro and 1000 Pro - bernardl - 21-Dec-2024
The remote app has stopped to work normally with my 1000 Pro. I can still turn on the amp (so not a wifi issue) but can’t change volume anymore.
It had been working without issues for years. My guess is auto update of the app…
Anybody else with this issue?
Cheers,
Bernard
RE: Expert 250 Pro and 1000 Pro - ada - 21-Dec-2024
(21-Dec-2024, 05:41)bernardl Wrote: The remote app has stopped to work normally with my 1000 Pro. I can still turn on the amp (so not a wifi issue) but can’t change volume anymore.
It had been working without issues for years. My guess is auto update of the app…
Anybody else with this issue?
Cheers,
Bernard
Happens to me randomly too, reset the amp or your router to see if helps. Somehow randomly mine keeps starting again after some point.