(13-Sep-2015, 09:39)Mikeeo Wrote: In all honesty, the Aavik should be compered to a D800 price wise though I never heard the advantage of a D800 vs D400 at least not in the systems I heard them.
The Aavik is so much better on the riaa side, despite Devialets multi setting choices, and in general Aavik has better grip, clarity and rhythm capabilities, it makes better music to our ears BUT at a price of course. Got a good deal from my hifi pimp.
And it is also nice to get back real stereo focus.
For my system it works a treat/Mike

(14-Sep-2015, 14:59)BjornWiman Wrote: I am not sure I agree when it comes to updates, software support and so on - at least not seen from an audiophile point of view. I have been in the Audio business since 1987, most of the time working with high-end brand, and I must say that few audio companies support their customer the way Devialet do. Just one example; a resistor broke in the class A stage of my D250. The day after I reprted the problem, I received freight documents, packed the amplifier and shipped it to France. Less than 10 days later the amplifier was returned, delivered to my door.

In comparison: I had a cd-player in the €14000:- price range, manufactured by one of the greater american high-end companies. It broke down within warranty - it took 6 months to get it repaired, partly on my expense because the model were discontinued.

Another example: one american high-end company sold a cd/sacd-player in the €13000:- range, which was said to be upgradeable to a future multiformat player without any problems. When the multiformat player were released, it was impossible to upgrade the existing cd/sacd-player. Customers who bought the cd/sacd-player was told by the manufacturer to sell the unit on the used market and buy the new one - no discounts, no apologies - nothing!

A UK based company started manufacturing music streaming devices - the software was so bad it was almost impossible to use the product. In the end they had to shut down.

This is only a couple of examples on why I believe that Devialet is doing a pretty good job in comparison. Yes, they could test their softwares a little more before release from time to time. But over all I have experienced many companies doing much worse - and few handling support in a better way. But that is from my experience...


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(14-Sep-2015, 15:57)Rufus McDufus Wrote: I think Devialet are doing a very good job and providing a pretty good service though quite often their customer service can be 'challenging'. BjornWiman points out how bad some companies are and I think some audio companies treat their customers woefully. Others are excellent.    Devialet are trying to go mainstream though and mainstream customers simply aren't going to accept the service/disorganisation/poor software etc. that we put up with with many audio companies. They have to be excellent, and they're not excellent right now - but very good. They have one or two pretty bad software issues which it really should be a top priority for them to fix, and they don't seem to see it that way - which I find weird.    I think the main issue is they're struggling with their growth and expectations, and perhaps not prioritising well.
I don't want to measure them against existing hi-fi companies. If they want to appear like Apple then they've got to produce super quality products like Apple that everyone wants to buy.