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+--- Thread: Phantoms died - Caused by update? Resusitated OK (/Thread-Phantoms-died-Caused-by-update-Resusitated-OK)
Phantoms died - Caused by update? Resusitated OK - andrew_brown - 23-Sep-2015
My pair of phantoms worked fine earlier today, but when I tried to switch them on this evening they were completely dead. Maybe they had been trying to update when I switched them off at the socket earlier - though I had not been offered an update earlier. Who knows. Anyway the Dialog and Spark would not recognise them, and they didn't 'breathe': they played dead!
In case anyone else has the same problem, here was my solution. I started the initial set up but had to do a 'factory reset': ie press the 'off' button at the back of the Phantoms 3 times. (Had wondered what that button was for!). The Phantoms started breathing (alive! relief!) and the set-up worked as initially, including the update. Actually I tried various other methods of restarting the system before I discovered the factory reset process on Devialet's web page - in all an hour and a half. Missed Brahms Symphony 1.
The Phantoms have a great sound, but they are not for the faint hearted.
PS It took three tries to update Spark on my iPad, and the new version of Spark offered for Windows 7 seems to be the old version
RE: Phantoms died - Caused by update? Resusitated OK - nigelb001 - 23-Sep-2015
(23-Sep-2015, 22:18)andrew_brown Wrote: My pair of phantoms worked fine earlier today, but when I tried to switch them on this evening they were completely dead. Maybe they had been trying to update when I switched them off at the socket earlier - though I had not been offered an update earlier. Who knows. Anyway the Dialog and Spark would not recognise them, and they didn't 'breathe': they played dead!
In case anyone else has the same problem, here was my solution. I started the initial set up but had to do a 'factory reset': ie press the 'off' button at the back of the Phantoms 3 times. (Had wondered what that button was for!). The Phantoms started breathing (alive! relief!) and the set-up worked as initially, including the update. Actually I tried various other methods of restarting the system before I discovered the factory reset process on Devialet's web page - in all an hour and a half. Missed Brahms Symphony 1.
The Phantoms have a great sound, but they are not for the faint hearted.
PS It took three tries to update Spark on my iPad, and the new version of Spark offered for Windows 7 seems to be the old version
The Phantoms will not update automatically without a prompt from Spark where you click on a button to start the upgrade so doubt that was your problem.
I found the same as you, that is Spark stayed at 1.2 after the Phantom updated to 1.4.0.5 and I had to go to the Devialet site to download Spark 1.3 to my computer (Windows 8.2) manually.
RE: Phantoms died - Caused by update? Resusitated OK - andrew_brown - 23-Sep-2015
Then it is of greater concern. What could have cause two Phantoms to fail to respond at all at the same time?
RE: Phantoms died - Caused by update? Resusitated OK - Dvlt PhD - 24-Sep-2015
(23-Sep-2015, 22:18)andrew_brown Wrote: My pair of phantoms worked fine earlier today, but when I tried to switch them on this evening they were completely dead. Maybe they had been trying to update when I switched them off at the socket earlier - though I had not been offered an update earlier. Who knows. Anyway the Dialog and Spark would not recognise them, and they didn't 'breathe': they played dead!
In case anyone else has the same problem, here was my solution. I started the initial set up but had to do a 'factory reset': ie press the 'off' button at the back of the Phantoms 3 times. (Had wondered what that button was for!). The Phantoms started breathing (alive! relief!) and the set-up worked as initially, including the update. Actually I tried various other methods of restarting the system before I discovered the factory reset process on Devialet's web page - in all an hour and a half. Missed Brahms Symphony 1.
The Phantoms have a great sound, but they are not for the faint hearted.
PS It took three tries to update Spark on my iPad, and the new version of Spark offered for Windows 7 seems to be the old version
Ha! You almost died with them, didn't you?
I laugh, but I know I'd die, too
