Solved....no sound from left phantom when dialogue streaming - Printable Version +- Devialet Chat (https://devialetchat.com) +-- Forum: Devialet Chat (https://devialetchat.com/Forum-Devialet-Chat) +--- Forum: Phantom I (103 DB, 108 DB, Premier Classic, Silver & Gold) (https://devialetchat.com/Forum-Phantom-I-103-DB-108-DB-Premier-Classic-Silver-Gold) +--- Thread: Solved....no sound from left phantom when dialogue streaming (/Thread-Solved-no-sound-from-left-phantom-when-dialogue-streaming) Pages:
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Solved....no sound from left phantom when dialogue streaming - jaykay1967 - 06-Oct-2015 I have two silvers and a dialogue .. all on 1.4.0.5...set up as left and right channel...TV optical to dialogue....external BT module optical (its 1st gen phantoms) to left. Was working ... perfectly (the perfect means something so-so or random in France) This morning..... TV - both speakers work and acting and L&R BT - both speakers work and acting and L&R streaming Tidal, Deezer or Quobuz or local sources tracks - No left channel disconnected all three (2 phantom + dialogue) from power and restarted home network and spark setup 10 times...same result.. I'm getting fed up with this useless user experience Before I give up.....any suggestions people. RE: baffled..... - JohnnySix - 06-Oct-2015 1.4 f/w has been a particularly buggy release... and they have withdrawn it from download for the time being. "It's probably not you... it's them." I don't think there's a way of going back at present. Out of interest, I'd like to know if you use any special/filtered/audiophile mains blocks? These may exacerbate such problems due to PLC obstruction. RE: baffled..... - jaykay1967 - 06-Oct-2015 (06-Oct-2015, 13:05)JohnnySix Wrote: 1.4 f/w has been a particularly buggy release... and they have withdrawn it from download for the time being.Here's hoping for stable 1.5 f/w JohnnySix No audiophile mains block RE: baffled..... - ondastar - 07-Oct-2015 I have the dialog and 3 phantoms. Same issue, multi cold start, unplug replug, reSpark never stable enough to sustain a listening experience. Have tried every connection option with same outcome. Frustration. Have used my RF analyzer, and net tools, and believe the dialog is poorly designed with crap software, unfortunately there are no Devialet expert user tools to assist in producing technical suggestions to augment the troubleshooting. Running out of time on the 45 day trial soon, and if no fix from Devialet will return the units and see where they are a year from now. RE: baffled..... - trashken - 07-Oct-2015 Please describe how your Phantoms are connected. Are you using a filtering device. Are they in the same room? Are they on the same powerline network? etc. RE: baffled..... - Johnnydev - 07-Oct-2015 Disconnect from power and whait for a while is not enough! You can find troubleshouting on www.help.devialet.com How to reset Phantom and Dialog? Sometime it might be required to reset your system Phantom and Dialog. For making your reset on the more efficient way please follow the below instructions:
Note: If during the step 11, Spark is asking you to plug your Dialog, it means that your Dialog is not correctly connected to your router, or the device you are using with Spark is not connected to the right Wifi network. RE: baffled..... - jaykay1967 - 07-Oct-2015 (07-Oct-2015, 04:12)trashken Wrote: Please describe how your Phantoms are connected. Are you using a filtering device. Are they in the same room? Are they on the same powerline network? etc. For me: Phantoms in same room as diaogue, either side of large TV . Phantoms are 1-3 feet from dialogue which in turn is 6 inches from router and hidden behind TV. Not on same powerline and not using filtering device. Basically lots of potential for electrical interference. However this is real world set up...I should not be forced to purchase audiophile power filters etc to compensate for possible design flaws. I strongly believe (and hope) the problem is dialogue or phantom or spark software related, not hardware. baffled..... - Phs - 07-Oct-2015 Power conditioners were mentioned here only because they seem to be a cause of Phantom Dialog issues, not as a requirement (07-Oct-2015, 11:07)jaykay1967 Wrote:(07-Oct-2015, 04:12)trashken Wrote: Please describe how your Phantoms are connected. Are you using a filtering device. Are they in the same room? Are they on the same powerline network? etc. Sent from my iPhone using Tapatalk RE: baffled..... - JohnnySix - 07-Oct-2015 Audiophile Mains Filters actually make our Phantom problems WORSE... so you should be better off than us (theoretically...) RE: baffled..... - jaykay1967 - 07-Oct-2015 (07-Oct-2015, 08:48)Johnnydev Wrote: Disconnect from power and whait for a while is not enough! Tried this three times .....(I even realised that I'd never done steps 7 & 8 during my usual set up).....BUT it still doesn't solve the problem |