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+--- Thread: Official TOTAL RESET (/Thread-Official-TOTAL-RESET)
Official TOTAL RESET - jaykay1967 - 12-Oct-2015
I've seen a few conflicting posts on how to reset the system....none worked for the problem I had.
Devialet provided the following which worked first time. Maybe a mod could pin this post.
May I suggest you to make the reset this way:
Code:
Code:
TOTAL RESETUnplug the ELECTRIC cable of following products: Phantom, Dialog, Internet router, WiFi router or Airport.
After everything is unplugged please WAIT 30 SECONDS.
Then, replug the devices in FOLLOWING order:
1/ Internet router, wait that it’s COMPLETELY started
2/ Airport or other wifi router, wait that they are COMPLETELY started
3/ Dialog. Wait that the white light becomes stable white. Press 3 times on the white light. It should blink. Wait that the white light becomes stable white.
4/ Your Phantoms. Once plugged, press 3 times on the button of their back. You should hear the sound of a snap and the ears should wiggle. If not, press again 3 times on the button until your hear the sound of a snap.
5/ Wait that the Phantoms are „singing“
6/ Start Spark app and follow EXACTLY the steps shown on Spark
7/ If you have a remote, you can connect it now
RE: Official TOTAL RESET - Jamington2004 - 17-Oct-2015
Good call
I thought I had done a full reset a handful of times but it never opened Spark in welcome mode and O never lost my Spark settings like Tidal Acct details etc
Embarrassingly I assured Devialet I had done their full reset loads - they were sure not. They asked me to send a video at which point I realised I hadn't done the step of pressing the dialogue button 3 times!
Tail between the legs time!
Anyway since a FULL reset I have no more issues so far
I agree to sticky this!
RE: Official TOTAL RESET - Johnnydev - 19-Oct-2015
I think that's the problem by a lot of people
RE: Official TOTAL RESET - Bogardo - 29-Oct-2015
Since I did this total full reset, 1 specific problem for me was solved:
The remote is not longer losing its connection after a couple of days. I hope all goes well the next days/weeks.