+- Devialet Chat (https://devialetchat.com)
+-- Forum: Devialet Chat (https://devialetchat.com/Forum-Devialet-Chat)
+--- Forum: Phantom I (103 DB, 108 DB, Premier Classic, Silver & Gold) (https://devialetchat.com/Forum-Phantom-I-103-DB-108-DB-Premier-Classic-Silver-Gold)
+--- Thread: help - Update doesn't recognize my Dialog (/Thread-help-Update-doesn-t-recognize-my-Dialog)
help - Update doesn't recognize my Dialog - brantrocky - 06-Feb-2016
Hi All,
I launched the new update of Spark (on my Mac and then also my iPhone) and the setup starts up and doesn't see my Dialog...
I've unplugged the Dialog, done the 3 button push and a couple of other dances...
Any ideas?
many thanks
RE: help - Update doesn't recognize my Dialog - James007 - 06-Feb-2016
This has happened a few times to me as well.
Things that worked for me:
1) Making sure my wifi on the host device where spark is running (ie. Mac) is the same that my dialogue is running on. Sometimes my phone would connect to the friendly neighbour's wifi/free hotspots.
2) Doing a full reset including power cycling the router. Sometimes, for some reason (others may know more here), it isn't enough just to power cycle the dialogue.
further instructions here (though I always close Spark on all running devices before I follow these steps):
https://help.devialet.com/hc/en-us/articles/203403181-How-to-reset-Phantom-and-Dialog-
hope it helps,
James
RE: help - Update doesn't recognize my Dialog - brantrocky - 06-Feb-2016
(06-Feb-2016, 14:57)James007 Wrote: This has happened a few times to me as well.
Things that worked for me:
1) Making sure my wifi on the host device where spark is running (ie. Mac) is the same that my dialogue is running on. Sometimes my phone would connect to the friendly neighbour's wifi/free hotspots.
2) Doing a full reset including power cycling the router. Sometimes, for some reason (others may know more here), it isn't enough just to power cycle the dialogue.
further instructions here (though I always close Spark on all running devices before I follow these steps):
https://help.devialet.com/hc/en-us/articles/203403181-How-to-reset-Phantom-and-Dialog-
hope it helps,
James
thank you!
I reset my Verizon FiOS router and it's working (it recognized my Dialog and is currently downloading the update to my Phantom system).
many, many thanks