Goodbye to Devialet - after upgrade program - Printable Version +- Devialet Chat (https://devialetchat.com) +-- Forum: Devialet Chat (https://devialetchat.com/Forum-Devialet-Chat) +--- Forum: Devialet News (https://devialetchat.com/Forum-Devialet-News) +--- Thread: Goodbye to Devialet - after upgrade program (/Thread-Goodbye-to-Devialet-after-upgrade-program) |
RE: Goodbye to Devialet - after upgrade program - Antoine - 27-Jul-2016 (27-Jul-2016, 16:06)archer75 Wrote:(27-Jul-2016, 15:52)Antoine Wrote:(27-Jul-2016, 15:29)archer75 Wrote: Gents, Sure, and no harm in asking of course! RE: Goodbye to Devialet - after upgrade program - RebelMan - 27-Jul-2016 (27-Jul-2016, 15:39)octaviars Wrote:(27-Jul-2016, 11:47)RebelMan Wrote:(27-Jul-2016, 11:26)KIBM Wrote: Too much hate on this excellent site and not enough love! I want to hear about tips, user wisdom, great tunes, fabulous Devialet integrated systems - it all seems to be going down the usual anonymous blog oneupmanship contest......... bit depressing. True but there would be less of it and that was implicit in my message... more rejoicing (less complaining). I, however, do not have any complaints. It's just that the upgrade program is not cost effective for me and each person contemplating an upgrade will have to evaluate it for themselves. It is more cost effective for me to sell the equipment I have and then repurchase the new equipment to get (upgrade) to the new technology, albeit with more hassle too. The topic of this thread would imply it's the same for others. RE: Goodbye to Devialet - after upgrade program - RebelMan - 27-Jul-2016 (27-Jul-2016, 12:11)Hifi_swlon Wrote: My point is, I don't think the sentiment on DC deteriorated by itself, it just became the hub for an increasingly frustrated user base. Hopefully things will change but the launch of the 'Pro' line after the Od'A and communications surrounding it and the upgrades won't have helped matters of course. Again Devialet just need to learn to put themselves in their customers shoes, and tailor effective, clear, and consistent communication to make them feel 'loved'. Assuming they do that, the DC forum will no doubt also return to a bit more 'love' and a lot less 'hate'. That's what comes with the territory of a new startup and the risks of early adoption. Devialet started with the resources they needed to produce the volumes they could manage at the time. When newer, better efficiencies where introduced dropping the costs from the heavens demand exploded. They were ill equipped to handle the increased volume and unfortunately it would not have been prudent to staff up prior to knowing what the demand would be. As for other products, like the Phantom, in the pipeline distracting their focus from core products improvements and support, I can assure you those plans were long in the making and the apparent fall from grace (as a result) as seen by some early adopters is merely coincidental. Perhaps if customers could put themselves in Devialet's shoes there would be more understanding. I'm not saying they don't have problems to fix they do. I am saying if you are gonna make a commitment (early on) then be committed to the whole process. It's okay to air experiences and frustrations when they occur. It's not okay to make it personal (bashing) in a public forum. RE: Goodbye to Devialet - after upgrade program - Hifi_swlon - 27-Jul-2016 If you say so. I couldn't agree less. But that's just my opinion. RE: Goodbye to Devialet - after upgrade program - RebelMan - 27-Jul-2016 And that's why you are disgruntled. RE: Goodbye to Devialet - after upgrade program - RebelMan - 27-Jul-2016 (27-Jul-2016, 03:10)Saunter Wrote: Wouldn't it be better in most cases to just get a second unit to double up in terms of SQ improvements ? No. More power does not equate to better sound quality. More power equates to more output (SPL) and more headroom but that's all. Unless your system requires more power to suppress potential distortions from driving the volume up it would be unnecessary to increase it. RE: Goodbye to Devialet - after upgrade program - Pim - 28-Jul-2016 (27-Jul-2016, 22:48)RebelMan Wrote:(27-Jul-2016, 03:10)Saunter Wrote: Wouldn't it be better in most cases to just get a second unit to double up in terms of SQ improvements ? I tend to disagree. When I upgraded from 170 to 200, my Dynaudio C1's (Love power!) sounded much better at low volumes. I understand not all speakers need power though RE: Goodbye to Devialet - after upgrade program - thumb5 - 28-Jul-2016 (27-Jul-2016, 22:26)RebelMan Wrote: That's what comes with the territory of a new startup and the risks of early adoption. Devialet started with the resources they needed to produce the volumes they could manage at the time. When newer, better efficiencies where introduced dropping the costs from the heavens demand exploded. They were ill equipped to handle the increased volume and unfortunately it would not have been prudent to staff up prior to knowing what the demand would be. While I admire your forgiving attitude, it still surprises me. The mitigating factors you mentioned:
I can easily "put myself in Devialet's shoes" as I run a privately-owned services business. I know first hand what it feels like to face those problems, and I know they are not easy to solve. I am equally critical when we make the wrong decisions which might disappoint customers, although we have been fortunate and/or careful enough not to get it badly wrong. As a customer, the commitment I made was to buy a product on good faith based on claims made by the manufacturer. That is the start and end of it, it's a simple enough transaction; I don't understand what is the "whole process" you mentioned and why as a customer -- rather than a shareholder, for example -- I should be committed to that as well. My point is that buying a product does not require me to be a fan of the company that made and sold the product from that point onwards. If they behave well, I'll praise them (and have done on this forum); if not, it seems reasonable to point out where they're going wrong. Part of the "behaving well" side is how they deal with existing customers when the product they bought doesn't perform as advertised. That is an opportunity for them to shine, which they can choose to take or leave. Another is whether they stick to what they say when they make public statements about what they're going to do. These are the areas where I think Devialet have not performed very well. Whether one decides to "forgive and forget" over this sort of thing is personal and I suppose depends very much on circumstances: one's attitude to risk, whether it's a significant financial outlay, etc. As I said, I do admire your willingness to forgive, but personally while realising that perfection can't be achieved I do expect better from the companies I buy from and do not enjoy the feeling of being taken for a ride. Just to be clear, I think the 400 sounds great and in most respects I am very pleased with it. I am also impressed that Devialet have continued to make innovations to the design of the Expert series, and to make them available to existing owners. Leaving aside any discussions over the cost of the upgrade, the fact that it is even possible is something to applaud and be excited about. To come back to the topic of the thread, I would like to hear a 440 Pro back-to-back against my 400 and decide on that basis alone whether to go ahead with the upgrade. At the moment my gut feeling is not to throw more money in Devialet's direction but if the upgrade gives a really clear improvement in sound quality I might be tempted. Especially as I see from another thread that it renews the five-year warranty. I will certainly not be upgrading just on the promise of an as-yet undefined streamer board scheduled to arrive in a year or so. Given Devialet's past performance that seems to me to be an extremely risky proposition. If/when the streamer board materialises and its capabilities are known, I'd consider it on its merits then. RE: Goodbye to Devialet - after upgrade program - Hifi_swlon - 28-Jul-2016 (27-Jul-2016, 22:43)RebelMan Wrote: And that's why you are disgruntled. I knew there was a reason! Phew! Thanks. Hopefully I'll now have a few less sleepless nights with the reasons for being disgruntled circling endlessly in my mind.... RE: Goodbye to Devialet - after upgrade program - GuillaumeB - 28-Jul-2016 (27-Jul-2016, 22:48)RebelMan Wrote:(27-Jul-2016, 03:10)Saunter Wrote: Wouldn't it be better in most cases to just get a second unit to double up in terms of SQ improvements ? It's not just a matter of power although with many speakers that certainly helps. Dual mono configuration divides by a factor of 4 distortion and minimises crosstalk with a gain in lateral information and image realism. If I were a 200 owner I would be faced by a bit of a quandary here, and I say that knowing first hand what the benefits of some of the Pro innovations are. Guillaume |