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+--- Thread: Devialet Customer Support Is Abysmal (/Thread-Devialet-Customer-Support-Is-Abysmal)
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RE: Devialet Customer Support Is Abysmal - octaviars - 14-Sep-2016
Sorry to hear this, I have been in contact with Devialet many times and the last time I got response to my questions within an hour or so. It is usually this person who respond to my questions, perhaps send an mail to her and see what happens.
Océane Turpin | Customer service & support Devialet
customercare@devialet.com
RE: Devialet Customer Support Is Abysmal - SwissBear - 14-Sep-2016
(14-Sep-2016, 06:57)octaviars Wrote: Sorry to hear this, I have been in contact with Devialet many times and the last time I got response to my questions within an hour or so. It is usually this person who respond to my questions, perhaps send an mail to him and see what happens.
Océane Turpin | Customer service & support Devialet
customercare@devialet.com
Océane is a young lady. So send an email to her would be more adequate
I can confirm that she does her best to help.
RE: Devialet Customer Support Is Abysmal - octaviars - 14-Sep-2016
My fault, did not see that I got him/her wrong, corrected in my post now
RE: Devialet Customer Support Is Abysmal - Harwood - 14-Sep-2016
(14-Sep-2016, 07:28)SwissBear Wrote:(14-Sep-2016, 06:57)octaviars Wrote: Sorry to hear this, I have been in contact with Devialet many times and the last time I got response to my questions within an hour or so. It is usually this person who respond to my questions, perhaps send an mail to him and see what happens.
Océane Turpin | Customer service & support Devialet
customercare@devialet.com
Océane is a young lady. So send an email to her would be more adequate
I can confirm that she does her best to help.
I agree. Océane is very nice and helpful.
RE: Devialet Customer Support Is Abysmal - koto7 - 19-Sep-2016
Thank you all. Yes, I have finally spoken to and have emailed Oceane. She had me run some tests this weekend. I will keep you posted on the outcome as something very strange is going on. Both D200 units work perfectly independently, for stereo, HT and as Preout to an external amplifier. But once chained, they shut down after only a couple of minutes. And, with my SSP off and streaming from my Aries, music plays through my center and surround speakers. And none of this happens in the D200 mode!
RE: Devialet Customer Support Is Abysmal - Teliaved - 19-Sep-2016
Hi Koto
A friend of mine had the exact same symptoms you describe.
It was a grounding issue his home electrical installation.
You should try using your D400 in another room or at a neighbor's to check this.
Regards
Francois
RE: Devialet Customer Support Is Abysmal - HJFB - 23-Sep-2016
I can only say that so far, Océane has been amazing. I recently had a pair of Silvers that had a problem and needed replacing, my dealer is 200 miles away round trip so I sent an email to customer services. Two days later a replacement pair of Silvers were at my door.
The only problem I had was the UPS driver did not collect the faulty pair so currently I have four Silvers sat at home, would love to keep all four but will have to send a pair back (eventually)