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Spark doesn't update firmware Phantom - Printable Version

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+--- Thread: Spark doesn't update firmware Phantom (/Thread-Spark-doesn-t-update-firmware-Phantom)



Spark doesn't update firmware Phantom - ghuinink - 05-Dec-2016

Hi,

My phantom Silver are on DOS1.7 isn't spark supposed to detect and install new firmware?

Why then does Spark see new updates for itself, but it doesn't see the new firmware for the Silvers?

Any help would be welcome Smile

Geert.


RE: Spark doesn't update firmware Phantom - ragwo - 05-Dec-2016

(05-Dec-2016, 09:29)ghuinink Wrote: Hi,

My phantom Silver are on DOS1.7 isn't spark supposed to detect and install new firmware?

Why then does Spark see new updates for itself, but it doesn't see the new firmware for the Silvers?

Any help would be welcome Smile

Geert.
Try to reset your Phantom, I will probably do the trick.


RE: Spark doesn't update firmware Phantom - Johnnydev - 05-Dec-2016

(05-Dec-2016, 09:52)ragwo Wrote:
(05-Dec-2016, 09:29)ghuinink Wrote: Hi,

My phantom Silver are on DOS1.7 isn't spark supposed to detect and install new firmware?

Why then does Spark see new updates for itself, but it doesn't see the new firmware for the Silvers?

Any help would be welcome Smile

Geert.
Try to reset your Phantom, I will probably do the trick.

A  complete factory reset is the best thing to do!


RE: Spark doesn't update firmware Phantom - ghuinink - 05-Dec-2016

Do you mean the "erase setup" from the spark settings menu?

I did that a few times already.

Or is there a deeper factory reset possible?


RE: Spark doesn't update firmware Phantom - ragwo - 05-Dec-2016

Unplug the Phantom, wait for 30 sec, plug in, wait for 30 sec, press the button on the back x3, wait until the space sounds starts and do the setup procedure again.


RE: Spark doesn't update firmware Phantom - ghuinink - 05-Dec-2016

I did that, nothing changed....

Then i did the 4 x on/off Dialog reset.... that worked... now the dialog is 1.9 firmware

When i did the setup again it warned me the phantoms and the dialog are not the same firmware, but i still didn't get the update message in Spark.

phantoms are still 1.7


RE: Spark doesn't update firmware Phantom - Johnnydev - 05-Dec-2016

(05-Dec-2016, 12:57)ghuinink Wrote: I did that, nothing changed....

Then i did the 4 x on/off Dialog reset.... that worked...  now the dialog is 1.9 firmware

When i did the setup again it warned me the phantoms and the dialog are not the same firmware, but i still didn't get the update message in Spark.

phantoms are still 1.7

You must do the complete factory reset:

https://help.devialet.com/hc/en-us/articles/203403181-How-to-reset-Phantom-and-Dialog-

And excactly like this


RE: Spark doesn't update firmware Phantom - ghuinink - 05-Dec-2016

That totally worked !! Finally Smile

There are too many different reset procedures with these devices.

Many thanks !!


RE: Spark doesn't update firmware Phantom - Johnnydev - 05-Dec-2016

(05-Dec-2016, 15:56)ghuinink Wrote: That totally worked !!  Finally Smile

There are too many different reset procedures with these devices.

Many thanks !!

No, There is only one right one for the whole system :-)