AirPlay Crackle - Printable Version +- Devialet Chat (https://devialetchat.com) +-- Forum: Devialet Chat (https://devialetchat.com/Forum-Devialet-Chat) +--- Forum: Phantom I (103 DB, 108 DB, Premier Classic, Silver & Gold) (https://devialetchat.com/Forum-Phantom-I-103-DB-108-DB-Premier-Classic-Silver-Gold) +--- Thread: AirPlay Crackle (/Thread-AirPlay-Crackle) |
RE: AirPlay Crackle - [email protected] - 01-Jun-2017 (22-Feb-2017, 18:03)Chris Wrote: I have two Gold Phantoms and an AirPlay compatible Dialog. I have one phantom gold, connected to the router with Ethernet, without dialog. I am facing the same static sound problem. What should I do? Would buying the dialog and playing on airplay through dialog finish the problem. Am considering buying another gold phantom, but if the static problem persistswith the dialog, then no use in buying. Please guide RE: AirPlay Crackle - [email protected] - 02-Jun-2017 (22-Feb-2017, 18:03)Chris Wrote: I have two Gold Phantoms and an AirPlay compatible Dialog. Hello, i just bought a phantom gold, no dialog, connected it to ethernet direct to router. Am facing the same static sound issue. Tried using a line conditioner for electricity, reduced the static by 50% but the problem still persists only on airplay. Did u find a solution? Will using the dialog put an end to this problem? RE: AirPlay Crackle - [email protected] - 02-Jun-2017 (28-Feb-2017, 11:42)jrchiang.jaw Wrote: The airplay issue still repro on latest Firmware 1.11.0.69 Hello. How do you connect airport express optical to the phatom,isnt the end on the airport express a 3.5mm jack. If we use a connecter with toslink to 3.5mm, won't the quality drop a lot, because one end would be digital and the other optical? RE: AirPlay Crackle - ragwo - 03-Jun-2017 (02-Jun-2017, 23:29)[email protected] Wrote:Hi and welcome to the forum.(28-Feb-2017, 11:42)jrchiang.jaw Wrote: The airplay issue still repro on latest Firmware 1.11.0.69 The Airport Express has an optical/analogue 3.5 mm output. If you use a 3.5 mm jack you'll get an analogue signal, if you use a 3.5 mm toslink you'll get the optical signal. Optical is digital by the way. RE: AirPlay Crackle - Chris - 05-Jun-2017 I have had a new response from Devialet support: "I wanted to get back to you concerning the "buzzing" that can occur while playing AirPlay on the Phantom. I have discussed this matter with our teams, this is indeed a known issue - which will be solved in a future software update - Spark 2.0." The good news is that they have finally acknowledged the issue, but I suspect we may be waiting sometime for Spark 2.0. Bad that Devialet released software with this problem: how could they not have noticed? Worse that it still isn't fixed after nearly 6 months and two software updates. Please open support tickets if you haven't already, to exert pressure on their software team to release a proper fix! AirPlay Crackle - Chris - 05-Jun-2017 (02-Jun-2017, 23:24)[email protected] Wrote: Hello, i just bought a phantom gold, no dialog, connected it to ethernet direct to router. Am facing the same static sound issue. Tried using a line conditioner for electricity, reduced the static by 50% but the problem still persists only on airplay. Did u find a solution? Will using the dialog put an end to this problem? I have not found a solution. The crackle is there when you use AirPlay regardless of whether you go via the Dialog or direct to a phantom. I have tried all combinations! Sent from my iPad using Tapatalk RE: AirPlay Crackle - liquitech - 09-Nov-2017 I’m having the same issue with my Golds when using AirPlay. The speakers are brand new, just got them delivered today, very disappointing. I just hope it’s a software issue and will be sorted out soon. RE: AirPlay Crackle - Chris - 09-Nov-2017 You would have thought fixing sound quality issues would be top priority, but alas no... the AirPlay problem has been there for nearly a year. I'm pretty sure it is a software issue that can be fixed, but maybe not enough people have complained or noticed it for them to bother. Please open a ticket (if you haven't already) to add a bit more pressure and don't let them give you the run around. Hopefully, they will admit that it is a known problem. I might open another one myself to see what's happening... RE: AirPlay Crackle - liquitech - 09-Nov-2017 I’m having the same issue with my Golds when using AirPlay. The speakers are brand new, just got them delivered today, very disappointing. I just hope it’s a software issue and will be sorted out soon. AirPlay Crackle - steve_denney - 09-Nov-2017 This does seem the theme for Devialet. For ages now there has been the accepted problem of crackle when using toslink to the dialog. We’ve had many updates but nothing improves the sound. They only seem interested in increasing volume so we can hear the poor sound even more! Shame on them they accept there are issues but never bother to actually fix anything. And yes, I have raised more than one ticket about the toslink issue. Sent from my iPhone using Tapatalk |