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+--- Thread: New User- Software Update (/Thread-New-User-Software-Update)
New User- Software Update - rjc1845 - 10-May-2017
Hi Everyone,
I'm new to Devialet....just received my Expert 400. I will install the new firmware and have a question. Do you install the firmware in both the master and companion or only the master?
Bob
RE: New User- Software Update - kerkhoffd - 10-May-2017
Welcome Bob. Firmware needs to be installed in both. I do master first, companion second. After that reload and put the config files back.
RE: New User- Software Update - brit - 10-May-2017
(10-May-2017, 15:58)rjc1845 Wrote: Hi Everyone,
I'm new to Devialet....just received my Expert 400. I will install the new firmware and have a question. Do you install the firmware in both the master and companion or only the master?
Bob
Hi and welcome. The following link may be helpful: https://help.devialet.com/hc/en-us/articles/203402701-How-to-update-the-internal-software-of-your-Devialet
David
RE: New User- Software Update - ovo - 11-May-2017
Bob,
You are probably up and working by now, so this may not be relevant.
I often have problems with the configurator, sometimes because it does not like Safari (or Firefox), other times I'm sure it's the configurator itself. This morning I had corrupted config downloads which variously did not recognise the trigger connection - I use the companion input for a Tuner - or, unusually for even me, allocated different inputs for the master and companion when powered-up from the remote.
You do have the option to download master and companion configurations - or to have them sent by e-mail.If you have a problem with your config files I would recommend the e-mail option as one way to eliminate the possibility of corrupted downloads. If you do opt for e-mail, Devialet send both master and companion files separately, so you have to opt for e-mail on both.Unhelpfully (IMO) both master and companion will arrive in your in-box as two separate mails with the same file name, so remember the order that you opted to receive the files by e-mail.
Best of luck.At some point you will be tearing your hair out, it happens to almost all of us at some time.