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+--- Thread: No favorites after Spark 1.9.0 update... (/Thread-No-favorites-after-Spark-1-9-0-update)
No favorites after Spark 1.9.0 update... - Rudolph - 24-May-2017
After the Spark 1.9.0. update my Radio Favorites are gone.
I can still see my Recently played but if I want to add them as Favorites
I only see a grey field with a star. I can't click on it.
RE: No favorites after Spark 1.9.0 update... - Seig_03 - 24-May-2017
(24-May-2017, 09:37)Rudolph Wrote: After the Spark 1.9.0. update my Radio Favorites are gone.Do A Full Reset... i do full resets each time there's an update to clear the Phantoms from i think cached previous memory... so it will work flawlessly on new update.
I can still see my Recently played but if I want to add them as Favorites
I only see a grey field with a star. I can't click on it.
RE: No favorites after Spark 1.9.0 update... - Rudolph - 25-May-2017
(24-May-2017, 10:01)Seig_03 Wrote:(24-May-2017, 09:37)Rudolph Wrote: After the Spark 1.9.0. update my Radio Favorites are gone.Do A Full Reset... i do full resets each time there's an update to clear the Phantoms from i think cached previous memory... so it will work flawlessly on new update.
I can still see my Recently played but if I want to add them as Favorites
I only see a grey field with a star. I can't click on it.
Just did a full reset - DIDN'T work.
My recently played was now gone.
Making a new radio list but I can't fave any of them.
They only show up in recently played list.
RE: No favorites after Spark 1.9.0 update... - ragwo - 25-May-2017
Strange. Did you do a full factory reset as described here?
Unplug the ELECTRIC cable of following products: Phantom, Dialog, Internet router, WiFi router or Airport.
After everything is unplugged please WAIT 30 SECONDS.
Then, replug the devices in FOLLOWING order:
1/ Internet router, wait that it’s COMPLETELY started
2/ Airport or other wifi router, wait that they are COMPLETELY started
3/ Dialog. Wait that the white light becomes stable white. Press 3 times on the white light. It should blink. Wait that the white light becomes stable white.
4/ Your Phantoms. Once plugged, press 3 times on the button of their back. You should hear the sound of a snap and the ears should wiggle. If not, press again 3 times on the button until your hear the sound of a snap.
5/ Wait that the Phantoms are „singing“
6/ Start Spark app and follow EXACTLY the steps shown on Spark
7/ If you have a remote, you can connect it now
RE: No favorites after Spark 1.9.0 update... - Rudolph - 25-May-2017
(25-May-2017, 14:44)ragwo Wrote: Strange. Did you do a full factory reset as described here?
Unplug the ELECTRIC cable of following products: Phantom, Dialog, Internet router, WiFi router or Airport.
After everything is unplugged please WAIT 30 SECONDS.
Then, replug the devices in FOLLOWING order:
1/ Internet router, wait that it’s COMPLETELY started
2/ Airport or other wifi router, wait that they are COMPLETELY started
3/ Dialog. Wait that the white light becomes stable white. Press 3 times on the white light. It should blink. Wait that the white light becomes stable white.
4/ Your Phantoms. Once plugged, press 3 times on the button of their back. You should hear the sound of a snap and the ears should wiggle. If not, press again 3 times on the button until your hear the sound of a snap.
5/ Wait that the Phantoms are „singing“
6/ Start Spark app and follow EXACTLY the steps shown on Spark
7/ If you have a remote, you can connect it now
Thanks for the info.
Yes - I have done it this way.
I have got the Phantom for almost 1 1/2 year and never got this problem before.
When I right click on the radio station the fave choice is still grey.
RE: No favorites after Spark 1.9.0 update... - ragwo - 25-May-2017
Are you logged in to your Devialet account in the app?
RE: No favorites after Spark 1.9.0 update... - Rudolph - 26-May-2017
(25-May-2017, 19:51)ragwo Wrote: Are you logged in to your Devialet account in the app?
Yes, I'm logged in.
I have to wait until next upgrade to see if it can solve the problem.
My favorites are now in Recently played folder.
Thanks for your help.