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+--- Forum: Phantom I (103 DB, 108 DB, Premier Classic, Silver & Gold) (https://devialetchat.com/Forum-Phantom-I-103-DB-108-DB-Premier-Classic-Silver-Gold)
+--- Thread: How to hard-reset Dialog? (/Thread-How-to-hard-reset-Dialog)
How to hard-reset Dialog? - avidee - 26-May-2017
I mean, very hard reset.
It's been a few weeks since I last used my original Silver and the AirPlay Dialog, and I decided to play some music. Silence. Nothing was showing up in AirPlay, and I couldn't get the Silver to play via Bluetooth. So I looked at the Dialog, which is in my closet, and the light was off.
I read the resetting instructions (https://help.devialet.com/hc/en-us/articles/203403181-How-to-reset-Phantom-and-Dialog-) and have been madly tapping buttons three times to get the things to reset. I finally, after a half hour, got my Silver to reset, and I have it working again.
But my Dialog remains with its light off, no matter how much I press the button. The only article I can find about having no light is https://help.devialet.com/hc/en-us/articles/203403211-Phantom-Dialog-shows-no-reaction-no-sound-no-light- which is vaguely insulting ("are you sure you plugged it into a working outlet?").
What's the best way to do a hard reset on my Dialog to get it working again?
RE: How to hard-reset Dialog? - ragwo - 26-May-2017
There's a way to force a firmware download to the Dialog, it involves a switched power strip and a on/off procedure I can't remember nor find at the moment. I'll update if I find the instructions.
RE: How to hard-reset Dialog? - avidee - 26-May-2017
If you're talking about https://devialetchat.com/showthread.php?tid=1908&pid=61549#pid61549 I tried that. OTOH, while searching I found a different version of it at https://www.tapatalk.com/topic/153999-devialet-chat/4061-new-firmware-1-11-0-69-available-for-phantoms-and-dialog that I haven't yet tried.
[Edit: couldn't get the latter to have any effect.]
RE: How to hard-reset Dialog? - ragwo - 26-May-2017
Yes, that's what I was thinking about. Have you contacted Devialet Support? Seems like your Dialog is dead, should be a warranty case.
RE: How to hard-reset Dialog? - avidee - 27-May-2017
I have contacted them but they haven't gotten back to me. I'm planning on dropping by the Devialet store tomorrow (I live in NYC).
I was hoping there was some button to push with a paperclip, but I guess not.
Thank you.
Avi