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+--- Thread: Dialog - Dead....? (Update: Resolved beautifully. Even better audio w new dialog...?) (/Thread-Dialog-Dead-Update-Resolved-beautifully-Even-better-audio-w-new-dialog)
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Dialog - Dead....? (Update: Resolved beautifully. Even better audio w new dialog...?) - MountainGuy - 08-Jul-2017
Got home, and light on my Dialog is off. I checked wall outlet power - good. I checked power cord - good. I unplugged Dialog and reconnect. Still no light. Spark has no connection.
Got unit December 2015. Does that mean I am toast?
Sigh - Phantom can't be repaired. What about Dialog?
Thanks in advance for any help.
RE: Dialog - Dead....? - ragwo - 08-Jul-2017
(08-Jul-2017, 08:02)MountainGuy Wrote: Got home, and light on my Dialog is off. I checked wall outlet power - good. I checked power cord - good. I unplugged Dialog and reconnect. Still no light. Spark has no connection.
Got unit December 2015. Does that mean I am toast?
Sigh - Phantom can't be repaired. What about Dialog?
Thanks in advance for any help.
Sorry to hear about your Dialog.
Have you tried the hard reset method? The 3 seconds power on then off x 4? It should force download the latest firmware, it might work. I believe the Dialog is repairable, it's not sealed in any way like the Phantom.
RE: Dialog - Dead....? - MountainGuy - 08-Jul-2017
(08-Jul-2017, 08:16)ragwo Wrote:(08-Jul-2017, 08:02)MountainGuy Wrote: Got home, and light on my Dialog is off. I checked wall outlet power - good. I checked power cord - good. I unplugged Dialog and reconnect. Still no light. Spark has no connection.
Got unit December 2015. Does that mean I am toast?
Sigh - Phantom can't be repaired. What about Dialog?
Thanks in advance for any help.
Sorry to hear about your Dialog.
Have you tried the hard reset method? The 3 seconds power on then off x 4? It should force download the latest firmware, it might work. I believe the Dialog is repairable, it's not sealed in any way like the Phantom.
Thanks. Yup, tried the hard reset. Nothing. THanks for the reply.
RE: Dialog - Dead....? - kameraguy - 08-Jul-2017
Ouch. Sorry to hear. I bought my pair of silvers Dec 2015 too. Let's see if my Dialog goes out soon as well :/
At least Dialog isn't that expensive compared to replacing a Phantom though.
If you haven't contacted support yet, might be worth a shot to present the issue. "maybe" they can work something out.
RE: Dialog - Dead....? - MountainGuy - 08-Jul-2017
Anyone know if the warranty is 2 years or 1 years?
Phantom is 2 years but doing a search, I did not find it for the Dialog.
Thanks.
RE: Dialog - Dead....? - Taucher669 - 08-Jul-2017
(08-Jul-2017, 19:44)MountainGuy Wrote: Anyone know if the warranty is 2 years or 1 years?
Phantom is 2 years but doing a search, I did not find it for the Dialog.
Thanks.
In the EU warranty is 2 years.
RE: Dialog - Dead....? - MountainGuy - 09-Jul-2017
Yup, 2 years. Devialet is replacing it - process could not have been simpler or more perfect so far. One call, and item shipping out with label to return broken unit. Easy and professional.
Good Job Devialet!
RE: Dialog - Dead....? - ragwo - 09-Jul-2017
Glad to hear it worked out for you! As a bonus you'll probably receive an Airplay compatible Dialog.
Dialog - Dead....? - kmjy - 09-Jul-2017
Oh those AirPlay Dialogues are a treat.
I wonder if an AirPlay Phantom paired in stereo with a non-AirPlay Phantom will take in the AirPlay stream for the stereo pairing like Dialogue does? I assume so but never tried it!
Sent from my iPhone using Tapatalk
RE: Dialog - Dead....? - MountainGuy - 26-Jul-2017
Just a note that I called on a Sunday. Talked to Anotnin. One call later, I got a label by email. Dropped the dead dialog off. THey cross shipped the new Dialog and arrived Wednesday. Could not have been better or simpler in terms of service and resolution.