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+--- Thread: Remote not adjusting the volume (/Thread-Remote-not-adjusting-the-volume)
RE: Remote not adjusting the volume - Womaz - 30-Sep-2017
(30-Sep-2017, 12:38)Axel Wrote: There is a thread somewhere iirc, that shows you exactly how to disassemble the remote and clean the tracks. It is very simple to do.
Someone kindly posted the you tube link earlier in this thread.
I am waiting for the said screw driver to arrive
then its off to devialet if it does not work
RE: Remote not adjusting the volume - Womaz - 12-Oct-2017
How long does it normally take Devialet to respond to a support enquiry?
Last time I needed help it was very quick.
RE: Remote not adjusting the volume - Axel - 13-Oct-2017
(12-Oct-2017, 19:26)Womaz Wrote: How long does it normally take Devialet to respond to a support enquiry?
Last time I needed help it was very quick.
Did cleaning the remote not work?
RE: Remote not adjusting the volume - Womaz - 13-Oct-2017
Well I ordered a screwdriver off amazon and still await it’s arrival -)
I will try that first but I contacted Devialet 3 days ago to see what they suggest
RE: Remote not adjusting the volume - Womaz - 14-Oct-2017
The screwdriver arrived ;-) Followed the instructions above. It worked the first time I turned the wheel but then immediately stopped again......any ideas.
I have raised a support ticket with Devialet
RE: Remote not adjusting the volume - Womaz - 14-Oct-2017
Ok left it an hour and now its working ;-)
Thanks guys
RE: Remote not adjusting the volume - Axel - 15-Oct-2017
(14-Oct-2017, 17:21)Womaz Wrote: Ok left it an hour and now its working ;-)
Thanks guys
Perhaps what ever you cleaned it with needed to flash off. Did much crud come off when you cleaned it? Glad it’s working anyway. Long may it continue!
RE: Remote not adjusting the volume - Womaz - 15-Oct-2017
(15-Oct-2017, 01:17)Axel Wrote:(14-Oct-2017, 17:21)Womaz Wrote: Ok left it an hour and now its working ;-)
Thanks guys
Perhaps what ever you cleaned it with needed to flash off. Did much crud come off when you cleaned it? Glad it’s working anyway. Long may it continue!
Not a thing come off......good news thought. Thanks for the tip.
RE: Remote not adjusting the volume - Womaz - 07-Dec-2017
Hello again. I will of course contact Dev support, but Hoping I may get a quicker response on here
The issue with my remote persisted so Devialet have replaced it.
I thought it would just work out of the box....oh how silly off me -) Do i have to use the cofigurator to set it up?
Where can I find guidance on this.
Any input appreciated
RE: Remote not adjusting the volume - Womaz - 07-Dec-2017
Please ignore my last message I just stood right next to the Devialet and tried it again, It now works.