(25-Aug-2017, 22:09)Sylvain27 Wrote: Hello,
I have a blue screen with Air 3.04 Windows 10, with error message : DPC WATCHDOG VIOLATION. Computer stops and reboots. I realized it was due to Air 3.04 when I tested the "soundcard" : the sound begins but then the computer crashes. I had random crashes but this a way to have one. I sent a message to Devialet support.
  Has someone else the same problem?
Best regards,
Sylvain

(26-Aug-2017, 06:08)petrik Wrote:

(25-Aug-2017, 22:09)Sylvain27 Wrote: Hello,
I have a blue screen with Air 3.04 Windows 10, with error message : DPC WATCHDOG VIOLATION. Computer stops and reboots. I realized it was due to Air 3.04 when I tested the "soundcard" : the sound begins but then the computer crashes. I had random crashes but this a way to have one. I sent a message to Devialet support.
  Has someone else the same problem?
Best regards,
Sylvain

Hi Sylvain,

Yes, I have had the same problem for a long time and I have reported this issue to the Devialet customer service on February 2017. I recommend you to open a ticket there too. That's the only way to get this issue prioritized.

I have delivered my Windows 10 crash files to the Devialet customer service that clearly show that the crash was caused by the Devialer AIR. I even recorded a video for them about how to make the Windows crash just in couple minutes when using the AIR 3.0.4.

During this 6 months time, they have replied only two things to me:
1) Other customers have reported about the same problem so it's not just my computer's problem
2) Two months ago they replied that they cannot reproduce this crash on their computers but they are working on it...

I have a feeling that they are not even trying to fix this...

Therefore I would suggest using the RoonAIR instead which works a little bit better.

(26-Aug-2017, 09:58)Sylvain27 Wrote:

(26-Aug-2017, 06:08)petrik Wrote:

(25-Aug-2017, 22:09)Sylvain27 Wrote: Hello,
I have a blue screen with Air 3.04 Windows 10, with error message : DPC WATCHDOG VIOLATION. Computer stops and reboots. I realized it was due to Air 3.04 when I tested the "soundcard" : the sound begins but then the computer crashes. I had random crashes but this a way to have one. I sent a message to Devialet support.
  Has someone else the same problem?
Best regards,
Sylvain

Hi Sylvain,

Yes, I have had the same problem for a long time and I have reported this issue to the Devialet customer service on February 2017. I recommend you to open a ticket there too. That's the only way to get this issue prioritized.

I have delivered my Windows 10 crash files to the Devialet customer service that clearly show that the crash was caused by the Devialer AIR. I even recorded a video for them about how to make the Windows crash just in couple minutes when using the AIR 3.0.4.

During this 6 months time, they have replied only two things to me:
1) Other customers have reported about the same problem so it's not just my computer's problem
2) Two months ago they replied that they cannot reproduce this crash on their computers but they are working on it...

I have a feeling that they are not even trying to fix this...

Therefore I would suggest using the RoonAIR instead which works a little bit better.

  Thank you very much for your reply!
In fact I'm already using RoonAir with my audio PC. But I have a second PC (for videos and movies) and I was trying to use Devialet Air with it. Before understanding that my problems were due to Air, I updated every driver on this PC, no success... So I will use another digital entry on my Devialet 800 with this PC.
I have another problem, with the configurator : after my configuration is saved, if I try to modify it later, something has changed (related to mute and pre output) and the headphones do no work anymore. So I have to make a new configuration entirely. I'm still waiting for a solution from the Customer service...
  Best regards,
Sylvain

(26-Aug-2017, 15:33)Axel Wrote:

(26-Aug-2017, 09:58)Sylvain27 Wrote:

(26-Aug-2017, 06:08)petrik Wrote: Hi Sylvain,

Yes, I have had the same problem for a long time and I have reported this issue to the Devialet customer service on February 2017. I recommend you to open a ticket there too. That's the only way to get this issue prioritized.

I have delivered my Windows 10 crash files to the Devialet customer service that clearly show that the crash was caused by the Devialer AIR. I even recorded a video for them about how to make the Windows crash just in couple minutes when using the AIR 3.0.4.

During this 6 months time, they have replied only two things to me:
1) Other customers have reported about the same problem so it's not just my computer's problem
2) Two months ago they replied that they cannot reproduce this crash on their computers but they are working on it...

I have a feeling that they are not even trying to fix this...

Therefore I would suggest using the RoonAIR instead which works a little bit better.

  Thank you very much for your reply!
In fact I'm already using RoonAir with my audio PC. But I have a second PC (for videos and movies) and I was trying to use Devialet Air with it. Before understanding that my problems were due to Air, I updated every driver on this PC, no success... So I will use another digital entry on my Devialet 800 with this PC.
I have another problem, with the configurator : after my configuration is saved, if I try to modify it later, something has changed (related to mute and pre output) and the headphones do no work anymore. So I have to make a new configuration entirely. I'm still waiting for a solution from the Customer service...
  Best regards,
Sylvain

Hi Sylvain,
I also suffer from the Configurator bug that you describe. Every time I make an adjustment, I have to make sure that I go into the analog line out settings for my headphones and untick the "mute applies to this output" box. I don't have to make a new configuration each time, as long as I remember this rule.

Alex.

(26-Aug-2017, 19:07)mdconnelly Wrote:

(26-Aug-2017, 15:33)Axel Wrote:

(26-Aug-2017, 09:58)Sylvain27 Wrote:   Thank you very much for your reply!
In fact I'm already using RoonAir with my audio PC. But I have a second PC (for videos and movies) and I was trying to use Devialet Air with it. Before understanding that my problems were due to Air, I updated every driver on this PC, no success... So I will use another digital entry on my Devialet 800 with this PC.
I have another problem, with the configurator : after my configuration is saved, if I try to modify it later, something has changed (related to mute and pre output) and the headphones do no work anymore. So I have to make a new configuration entirely. I'm still waiting for a solution from the Customer service...
  Best regards,
Sylvain

Hi Sylvain,
I also suffer from the Configurator bug that you describe. Every time I make an adjustment, I have to make sure that I go into the analog line out settings for my headphones and untick the "mute applies to this output" box. I don't have to make a new configuration each time, as long as I remember this rule.

Alex.

I've had the same inconsistencies with the configurator.   I kept thinking that I forgot to save, but going back I realize there is no "Save" button.    

I have communicated with Devialet about configuration issues but who knows if/when we'll see it addressed.    I'd love to see them find a better method for configuration when they release the new OS/streaming board.

(28-Aug-2017, 16:53)Zappydev Wrote: I'm disappointed that they are not working feverishly.

(28-Aug-2017, 17:47)petrik Wrote:

(28-Aug-2017, 16:53)Zappydev Wrote: I'm disappointed that they are not working feverishly.

Cannot argue with that. It took only 6 months for them to identify this problem although I sent them a video how to make it crash anytime

Perhaps they will now start working feverishly and surprise us by... making it work after all these years? Yeah, that would be a surprise.