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+--- Thread: 2 week old remote not working anymore (/Thread-2-week-old-remote-not-working-anymore)
2 week old remote not working anymore - Jayyyy - 14-Oct-2017
I have a brand new remote that worked perfectly for about two weeks and then decided to stop working.
I only had one other AAA battery on hand which I tried, the light turned on but it was extremely faint. Wouldn't pair and the light eventually turned off forever.
I just bought some brand new good quality batteries, put them in and still nothing, no lights, no pairing, nothing. I tried switching the battery positions, still nothing.
Anyone else encounter this issue before?
RE: 2 week old remote not working anymore - ragwo - 14-Oct-2017
Never heard of it and thankfully not encountered the issue. Seems to be a defective remote. I believe Devialet will be more than happy to exchange it.
RE: 2 week old remote not working anymore - Gremlin - 14-Oct-2017
There seems to be a theme emerging that suggests that Phantom and associated products are not very reliable, even if you forgive the software.
What a pity that Devialet don't seem to care.
RE: 2 week old remote not working anymore - EvPa - 14-Oct-2017
Might be faulty, I purchased my Remote almost one year ago (in one week's time) and only changed the Devialet-branded batteries last month.
RE: 2 week old remote not working anymore - Johnnydev - 14-Oct-2017
(14-Oct-2017, 10:07)Gremlin Wrote: There seems to be a theme emerging that suggests that Phantom and associated products are not very reliable, even if you forgive the software.
What a pity that Devialet don't seem to care.
What negative!!
They sell thousends an thousends units and then only a few with a problem.
And always they solve this on the right way.
There is no company in the world who has no failures!
RE: 2 week old remote not working anymore - karebe - 15-Oct-2017
(14-Oct-2017, 09:00)Jayyyy Wrote: I have a brand new remote that worked perfectly for about two weeks and then decided to stop working.
I only had one other AAA battery on hand which I tried, the light turned on but it was extremely faint. Wouldn't pair and the light eventually turned off forever.
I just bought some brand new good quality batteries, put them in and still nothing, no lights, no pairing, nothing. I tried switching the battery positions, still nothing.
Anyone else encounter this issue before?
I have had the same issue. I tried batteries from different brands. The third one a non-name worked. Maybe it was by accident but it helped.
RE: 2 week old remote not working anymore - stevec - 15-Oct-2017
When you have new batteries make sure you pair it properly. Stand close to the Phantoms, turn remote upside down and wait for the light to flash. I have found you have to be closer for pairing but then can use it further away.