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+--- Thread: D220 Pro missing something. (/Thread-D220-Pro-missing-something)
RE: D220 Pro missing something. - JimSmith - 20-Mar-2018
@Celts88 Not a problem. I had sent my two D220 Pro’s for the core infinity upgrade to France, unfortunately one of the units did not have the antenna installed. I can’t really say why one unit was missed, I presume it must have been a busy time for Devialet. If I remember correctly it was a week or two before Christmas.
RE: D220 Pro missing something. - Celts88 - 20-Mar-2018
Ok, so not problem with Master/Companion confusion, just shoddy workmanship from Devialet (makes sense
)
RE: D220 Pro missing something. - JimSmith - 20-Mar-2018
Frankly it was how the matter was dealt with that made all the difference. Devialet customer service was extremely efficient, they arranged the unit to be picked up on the day I had requested. Of course they apologised for the fact that the unit had to be sent back to France. The whole experience restored my faith in Devialet, I know now there are some really wonderfully dedicated people working in the company.