Dialog concern? - Printable Version +- Devialet Chat (https://devialetchat.com) +-- Forum: Devialet Chat (https://devialetchat.com/Forum-Devialet-Chat) +--- Forum: Phantom I (103 DB, 108 DB, Premier Classic, Silver & Gold) (https://devialetchat.com/Forum-Phantom-I-103-DB-108-DB-Premier-Classic-Silver-Gold) +--- Thread: Dialog concern? (/Thread-Dialog-concern) |
Dialog concern? - njaiswal - 29-Jan-2018 Just went into the basement and found the dialog blinking quickly between red and white. I logged into Spark and everything seems to be working... should I be concerned? RE: Dialog concern? - Johnnydev - 29-Jan-2018 (29-Jan-2018, 17:02)njaiswal Wrote: Just went into the basement and found the dialog blinking quickly between red and white. I logged into Spark and everything seems to be working... should I be concerned? Try a complete factory reset RE: Dialog concern? - angenet - 30-Jan-2018 Hi This is signaling a network issues...maybe not connecting properly to the Phantoms... Even if spark look normal.. the best way to check is to stream from his red source or service and try to listen internet radio to see if the service is stable... A factory reset of dialog and phantoms, combined to rebooting your router may help.. Why is the dialog in the basement... ? Is it the best or optimum location? RE: Dialog concern? - njaiswal - 31-Jan-2018 (30-Jan-2018, 05:23)angenet Wrote: HiAll of my connectivity and AV equipment reside in a rack in the basement. :-) Dialog concern? - kmjy - 31-Jan-2018 Just power it all down and then power it back up. Shouldn’t be a problem. If it continues to do this try a different connection method like Ethernet or PLC. If it’s generally always been fine though then a simple restart of the system should correct it. Power all Phantoms and Dialogue down. Sent from my iPhone using Tapatalk RE: Dialog concern? - Johnnydev - 31-Jan-2018 (31-Jan-2018, 03:12)kmjy Wrote: Just power it all down and then power it back up. Shouldn’t be a problem. Yes maybe, but my advice is do a complete factory reset and excactly as discribed: https://help.devialet.com/hc/en-us/articles/203403181-How-to-reset-Phantom-and-Dialog- . Dialog concern? - kmjy - 31-Jan-2018 (31-Jan-2018, 09:50)Johnnydev Wrote:(31-Jan-2018, 03:12)kmjy Wrote: Just power it all down and then power it back up. Shouldn’t be a problem. If a restart works it is not necessary to just jump to a factory reset and have to reconfigure and setup the whole system again. You work by eliminating the issue. Step by step. A factory reset may help but then again if it doesn’t you’re going to be taking other steps anyway. Sent from my iPhone using Tapatalk RE: Dialog concern? - njaiswal - 31-Jan-2018 (31-Jan-2018, 18:19)kmjy Wrote:Here is the response I got from support. Makes you wonder if they are a real company.(31-Jan-2018, 09:50)Johnnydev Wrote:(31-Jan-2018, 03:12)kmjy Wrote: Just power it all down and then power it back up. Shouldn’t be a problem. Dear Niten, Thank you for your message. I deeply regret this situation. However, if your Dialog is working properly, that mean that your Dialog is working OK. If you see that your Dialog is not working good, please feel free to contact us at any moment for more information. Our team will do the best to fix this situation out. Yours sincerely Kenny | Customer service & support Devialet RE: Dialog concern? - Gremlin - 01-Feb-2018 (31-Jan-2018, 22:52)njaiswal Wrote:(31-Jan-2018, 18:19)kmjy Wrote:Here is the response I got from support. Makes you wonder if they are a real company.(31-Jan-2018, 09:50)Johnnydev Wrote: Yes maybe, but my advice is do a complete factory reset and excactly as discribed: Actually, it seems fine to me. If it ain't broke, don't fix it. Especially as you have it in your basement where you won't be distracted by the light show. Edit: Actually, they should replace it as there is clearly evidence of some sort of fault, and you don't want it to finally completely fail after it is out of the warranty period. |