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+--- Thread: Registration issues and Devialet support missed (/Thread-Registration-issues-and-Devialet-support-missed)
Registration issues and Devialet support missed - Giubeca - 06-Jul-2019
Hello, I've just bought an Expert 140 Pro and I tried to register it on the Devialet site without success; the message is always "This serial number is already registered". The vendor assured me that number has never been registered so I contacted the support with many mails. I'm surprise to not receive any answer after more than a week when they write they will give you answer within 48 hours.
Have you any suggestion about this or experience?
Thanks
RE: Registration issues and Devialet support missed - Laura - 06-Jul-2019
Hi, I have just been through this process to register a used D200 that was still registered to the previous owner, it took a week or so to get it sorted but I have finally got the amplifier registered in my account. How are you contacting Devialet? I raised a ticket via https://help.devialet.com/hc/en-us/requests/new and it did seem that response times were longer this time. It was just over 2 days to receive a reply, then I had to then send them proof of ownership and they contacted the previous owner to get the device de-registered but the previous owner ignored this request. After a few more days the case was escalated and the serial number removed from the previous owners account and I now finally have it registered.
RE: Registration issues and Devialet support missed - Giubeca - 06-Jul-2019
(06-Jul-2019, 15:46)Giubeca Wrote: Thank you Laura.
My Devialet is new, not a preowned, so it's very strange.
My last contact was through the link you sent me but also in this case no answers.
RE: Registration issues and Devialet support missed - thumb5 - 06-Jul-2019
If the vendor (a registered dealer?) told you that the serial number hadn't been registered, perhaps you could ask them to help out?
RE: Registration issues and Devialet support missed - Giubeca - 09-Jul-2019
(06-Jul-2019, 16:54)thumb5 Wrote: If the vendor (a registered dealer?) told you that the serial number hadn't been registered, perhaps you could ask them to help out?They finally answer and we solve it.