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+--- Thread: Phantom Silvers issue after DOS 2.. (/Thread-Phantom-Silvers-issue-after-DOS-2)
Phantom Silvers issue after DOS 2.. - Multiknott - 22-Nov-2019
Hi,
I have two Phantom Silvers and recently upgraded them to DOS 2. Everything seemed fine at the beginning.
Most of the time I play music on them via Spotify Connect.
After some time, I discovered that I couldn't connect to them via Spotify Connect any more. They show up as a music source in Spotify, but when trying to connect, it says "connecting" for a while and then nothing happens. Have tried connecting numerous times with no luck.
The only way I can get them to connect to Spotify again is if I hold the button on the back of the Phantoms for a few seconds to get them to sleep and then wake them up afterwards by pressing the button again.
Have tried unplugging them from power for a while, but no improvement.
When connected they are working perfectly, but if I stop playing for a while and try to play later that day or another day, I need to put them to sleep and wake them up again first.
Has anyone else had the same issue? Any advice?
RE: Phantom Silvers issue after DOS 2.. - Snoopy8 - 22-Nov-2019
Are you using Airplay or Bluetooth to connect to the Phantoms?
Suggest you log support ticket with Devialet as well
RE: Phantom Silvers issue after DOS 2.. - Multiknott - 22-Nov-2019
(22-Nov-2019, 12:39)Snoopy8 Wrote: Are you using Airplay or Bluetooth to connect to the Phantoms?
Suggest you log support ticket with Devialet as well
I normally use neither of them , I have just tested both for a short while (Airplay via Dialog), but I prefer Spotify Connect. Maybe I'd be better off using Airplay.
I would need to upgrade my Dialog to DOS 2 first since my Phantoms are refurbished ones with no Airplay in them.
When using Spotify connect I just control everything from the Spotify app on a phone or an iPad. Usually control the volume from Devialet Remote or form the Devialet app.
I think the creatures just need to be online with my network and then I can control them from wherever I am as long as I'm logged into my Spotify account.
Thanks for the tip, I'll raise a ticket with their support. (Haven't tried the support yet.)