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Very Bad Experience - Printable Version

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Very Bad Experience - Alain - 06-Feb-2020

First generation Phantom are not compatible with DOS 2 . The only way to benefit from DOS 2 is to pay 790 euros or 1490 euros to get a new hardware . After waiting so long with the buggy Spark software, Devialet abandons its first customers. Very bad experience  !!!


RE: Very Bad Experience - ogs - 06-Feb-2020

That is quite disappointing! I thought all Phantoms had the same hardware apart from Airplay support which was introduced at some point.
In a "out of warranty replacement" view, 790 euros is not bad though... Earlier Devialet did not have any solution to this other than buying new at full price.


RE: Very Bad Experience - f1eng - 06-Feb-2020

Mine are from the first batch so don't have blutooth. These are the ones that can't use DOS2.
Since Spark has built in Qobuz and DOS2 doesn't it doesn't bother me. I am used to Spark now!