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+--- Thread: Companion won't work after Devialet service (/Thread-Companion-won-t-work-after-Devialet-service)
Companion won't work after Devialet service - actx76092 - 27-May-2020
I had a problem (posted here) with the companion on my D400 - the light went nuts and was on white constantly. It was under warranty so sent it off to Devialet for repairs but before I sent it I popped the config card out. It arrived today and I popped it back in and reconnected to my system it won't work. If I manually turn it on it will come on and say it is a 400 but if I turn on the master it won't fire up the companion and when I play music it only plays on the master. I rechecked cables (all in Dig 1) and even did a new config but nothing.
When I press thru the display on the companion there is an item that says "Link Status None". I don't know what that means but guessing it isn't linked to the master? See photo below.
Any ideas?
RE: Companion won't work after Devialet service - bernardl - 28-May-2020
This looks like the behaviour I saw when I tried to use a mono trigger cable instead of a stereo one after having activated one input on the companion.
A mono trigger cable is like no trigger cable, do you have one in place?
Cheers,
Bernard
RE: Companion won't work after Devialet service - actx76092 - 28-May-2020
Solved.
Apparently Devialet upgraded the firmware on the Companion. I upgraded the firmware on my Master and then it worked.