Gemini Set-up Issues - Printable Version +- Devialet Chat (https://devialetchat.com) +-- Forum: Devialet Chat (https://devialetchat.com/Forum-Devialet-Chat) +--- Forum: Gemini Earbuds (https://devialetchat.com/Forum-Gemini-Earbuds) +--- Thread: Gemini Set-up Issues (/Thread-Gemini-Set-up-Issues) |
RE: Gemini Set-up Issues - bogdan.filipovici - 12-Dec-2020 (11-Dec-2020, 23:27)verza Wrote: Ok, after leaving the Gemini in the chamber for 10-15 minutes while plugged in, lid open, the app open on my phone, 3 button pushes, waving my arms, cursing, and hopping on one foot, the chamber came back. I appreciate the optimism, but I've been up all night and nothing happened. Only solution left is to "crack" it open and check the electric wiring inside, since you can pop it easily with a screwdriver. Happy that it worked for you. Some of us aint that lucky haha Later edit: that screw is so tight you can't unscrew it. Time to ship it back I guess RE: Gemini Set-up Issues - Gerronwithit - 12-Dec-2020 Mmm, glad I am not an early adopter. Come to think of it, with Devialet’s track record, I will be a never adopter. RE: Gemini Set-up Issues - tommy bakes - 12-Dec-2020 I am heartened to hear that I am not the only one experiencing these problems and with 300 Euro pair of earbuds that are unusable out of the box! I spoke to Devialet support last night, who confirmed they were receiving a flood of responses like this, and that they were going to email me a workaround to get the Gemini's working until they issued a firmware update. However, despite being told I would receive this email in 20 minutes, nothing has arrived, so like the earbuds, Devialet is proving to be less than helpful. Extremely frustrating. RE: Gemini Set-up Issues - frix - 12-Dec-2020 Damn devialet, they really don't learn from their previous mistakes. RE: Gemini Set-up Issues - bogdan.filipovici - 12-Dec-2020 (12-Dec-2020, 15:46)tommy bakes Wrote: I am heartened to hear that I am not the only one experiencing these problems and with 300 Euro pair of earbuds that are unusable out of the box! I spoke to Devialet support last night, who confirmed they were receiving a flood of responses like this, and that they were going to email me a workaround to get the Gemini's working until they issued a firmware update. However, despite being told I would receive this email in 20 minutes, nothing has arrived, so like the earbuds, Devialet is proving to be less than helpful. Extremely frustrating.Hey Tommy. Did you speak on the phone or via email? I opened 2 tickets on devialet support website. One for the chamber problems and one for my devialet care products which were missing from the package (shouldve had 2 devialet care), extended warranties for which i payed. The ticket for warranties appears to be marked as solved, yet i didnt receive any email or solution for them. It is indeed frustrating, considering we have all wholeheartedly waited for their release. Could you get here into more details about your problem? I noticed you experienced problems with ios 14. Let me tell you, i had problems connecting and upgrading via android. When tried on ios 14, it worked like a charm. But obviously, after the firmware upgrade, my chamber stopped working. No lights, no charging, no nothing. I tried what verza said, keeping the lid open, while chamber being plugged to electricity and pushing buttons, just like you would do to a phantom. Nothing happened. The only thing working is the electromagnetic charging for the earbuds with the remaining battery of the chamber, which probably after 2 full charges of the earbuds, will get to 0%. Shouldn't there be a factory reset, like their speakers do? I'm so confused it hurts Later edit: chamber + earbuds gone completely offline. If so far i couldve still see info about earbuds version and battery and fully use the app, now the app says gemini are nowhere to be found. Gemini Set-up Issues - izenp - 13-Dec-2020 Sorry to hear that you all are encountering problems with the Gemini earbuds. I received mine last week and of course I was very anxious to unpack them too. And of course I also had some minor problems, but they seem to be solved now. Thank you At first I couldn’t manage to pair with my IPhone (IOS 14.2). The moment I wanted to quit, I noticed the little plastic covers on the back of the buds and voila (it was very late) Upgrading worked and after a while - resetting my phone; trail and error- everything seemed to work well. The next day I had troubles pairing them to my MacBook P. Maybe Mac OS high Sierra could be causing that. Finally a got them paired, although the connection drops sometimes/isn’t always steady. Changing from MBP to iPhone and visa versa isn’t going so smooth. But that’s more a common Bluetooth issue, I think. After all it works now and they sound really great. Wearing them outside running and during sports could be difficult. I’m having problems keeping them in.. Overall just early adopters problems... seems to be part of life nowadays. Introducing stuff that’s still under construction... until now I can live with it.. Verzonden vanaf mijn iPhone met Tapatalk RE: Gemini Set-up Issues - bogdan.filipovici - 13-Dec-2020 (13-Dec-2020, 13:26)izenp Wrote: Sorry to hear that you all are encountering problems with the Gemini earbuds. I received mine last week and of course I was very anxious to unpack them too. And of course I also had some minor problems, but they seem to be solved now. Thank you At first I couldn’t manage to pair with my IPhone (IOS 14.2). The moment I wanted to quit, I noticed the little plastic covers on the back of the buds and voila (it was very late) Upgrading worked and after a while - resetting my phone; trail and error- everything seemed to work well. All I can think of right now is that since the Gemini’s have been backed up by Jay Z, there’s been a certain pressure on Devialet to release these asap and in a high number, ergo why they chose to manufacture them in China(cheap and fast) unlike their other products which are all designed and assembled in Paris. Most likely the materials used for hardware parts are cheap and faulty, therefore a lot of firmware problems (due to faulty hardware). Been using their products for a while now and you can clearly tell the difference between France made products and China (gemini). Sucks that Devialet will most likely have to replace all faulty or even totally damaged devices(like mine, since they dont work at all). Happy you got yours to work! RE: Gemini Set-up Issues - MarkSolo - 14-Dec-2020 Anybody got any meaningful response from Devialet yet? Anybody? RE: Gemini Set-up Issues - tommy bakes - 15-Dec-2020 (14-Dec-2020, 22:54)MarkSolo Wrote: Anybody got any meaningful response from Devialet yet? Nope, nothing. I have filed two tickets, and called them directly. Nothing! I basically paid 300 Euro for a hockey puck with a sliding cover. ;-) RE: Gemini Set-up Issues - verza - 15-Dec-2020 Here is the email response I got from support if anyone else is interested in trying their solution: Quote:When LED light in the casing is not blinking at all and remains black this pattern means either the casing is out of battery which needs charging or casing is temporary locked in update mode. |