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Devialet weird sound - Ebro - 13-Apr-2021

Hello

When i shut of my tv, one of my phantoms makes a litle pof sound. the connection is with optical. i think its just the optical connection that stops and gives a sound?
does someone have an idea? or someone has te same?

(When using spotify with wifi they make no sound when i disconnect)

looking forward hearing you all .


RE: Devialet weird sound - ragwo - 14-Apr-2021

I believe it's your TV sending noise to the Phantom when it's turned off. It should not be like that.


RE: Devialet weird sound - ogs - 14-Apr-2021

Can you hear the noise if you turn down volume on Phantoms before you turn off the TV?


RE: Devialet weird sound - jacob - 14-Apr-2021

I have an Apple TV. When navigating the main menu icons, it makes small navigational sounds. This is by design.
After stopping navigation and waiting for some seconds, the right speaker makes a small "click" or "puf"-sound.
It seems to be related to the sound stopping, every time I stop navigation. It is kind of annoying.
The left speaker does not make this sound.

My setup is tv -> optical -> left phantom -> wifi/plc -> right phantom.
It could be due to the left and right phantom being different hardware versions, but it is not easy for me to switch optical to the right to try it out.

I am running latest DOS.


RE: Devialet weird sound - struts - 14-Apr-2021

(14-Apr-2021, 13:20)jacob Wrote: I have an Apple TV. When navigating the main menu icons, it makes small navigational sounds. This is by design.
After stopping navigation and waiting for some seconds, the right speaker makes a small "click" or "puf"-sound.
It seems to be related to the sound stopping, every time I stop navigation. It is kind of annoying.
The left speaker does not make this sound.

My setup is tv -> optical -> left phantom -> wifi/plc -> right phantom.
It could be due to the left and right phantom being different hardware versions, but it is not easy for me to switch optical to the right to try it out.

I am running latest DOS.

Would it be difficult to swap the speakers over and see if the problem moves/changes?


RE: Devialet weird sound - Ebro - 14-Apr-2021

(14-Apr-2021, 12:25)ogs Wrote: Can you hear the noise if you turn down volume on Phantoms before you turn off the TV?

The louder i have the speaker the louder the sound is.
But when i sit ready to record the sound it does not make it. So it is not always when i turn the tv off. So its very hard to test when and how it does that.


RE: Devialet weird sound - Ebro - 14-Apr-2021

(14-Apr-2021, 10:47)ragwo Wrote: I believe it's your TV sending noise to the Phantom when it's turned off. It should not be like that.

Should i be worried?
I have no idea this is bad for the speaker or not.


RE: Devialet weird sound - jacob - 14-Apr-2021

(14-Apr-2021, 13:27)struts Wrote:
(14-Apr-2021, 13:20)jacob Wrote: I have an Apple TV. When navigating the main menu icons, it makes small navigational sounds. This is by design.
After stopping navigation and waiting for some seconds, the right speaker makes a small "click" or "puf"-sound.
It seems to be related to the sound stopping, every time I stop navigation. It is kind of annoying.
The left speaker does not make this sound.

My setup is tv -> optical -> left phantom -> wifi/plc -> right phantom.
It could be due to the left and right phantom being different hardware versions, but it is not easy for me to switch optical to the right to try it out.

I am running latest DOS.

Would it be difficult to swap the speakers over and see if the problem moves/changes?
Both Phantoms are mounted on a wall with geckos, the left retrofitted with an optical cable in the wall, when Dialog + PLC was phased out. Both the power cord and the optical cable has a fixed short length, in order to not look sloppy. The power cord is relatively easily attached after the phantom is wall mounted. The short optical cable on the other hand is extremely difficult to attach. It almost needs som especial tool and one should be extremely carefull not to damage to optical jack with the tool, since replacing the optical in the wall is a huge pain. Thus, unfortunately, my phantoms has gone from easy mount and dismount with power cables only, to not so easy, so I'd rather not switch.


RE: Devialet weird sound - ragwo - 14-Apr-2021

(14-Apr-2021, 14:06)Ebro Wrote:
(14-Apr-2021, 10:47)ragwo Wrote: I believe it's your TV sending noise to the Phantom when it's turned off. It should not be like that.

Should i be worried?
I have no idea this is bad for the speaker or not.
You can't damage the speaker, the DSP trickery prevents it.


RE: Devialet weird sound - Ebro - 14-Apr-2021

(14-Apr-2021, 15:47)ragwo Wrote:
(14-Apr-2021, 14:06)Ebro Wrote:
(14-Apr-2021, 10:47)ragwo Wrote: I believe it's your TV sending noise to the Phantom when it's turned off. It should not be like that.

Should i be worried?
I have no idea this is bad for the speaker or not.
You can't damage the speaker, the DSP trickery prevents it.

so the full story is that i had my first phantom gold, that one did the same pof sound, after a few months there was a problem that sometimes the bass was completely gone. After i unplug the phantom an plug it back in it worked again. i had contact with devialet, they gave me a new one, i got the new one and it had the same pof sound after a few months the phantom shuts down if i play a movie with a lot of bass, i had contact with devialet again and they gave me a new one. that one did not make that sound, but i had it only for 3 weeks(i tested the movies with bass and it perform perfect) then i switched to the new matte ones in a stereo pair and now i have 1 with the pof sound but the performence is great. so i have no idea if it was just coincidence that the ones with a pof faild on me. i think i just had bad luck and it has nothing to do with the pof sound, bcs it would surpise me that it wil damage the speaker like u said the dsp prevents all damage.