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+--- Thread: Since 2.19.1 Remote 2 takes 2s to connect (/Thread-Since-2-19-1-Remote-2-takes-2s-to-connect)
Since 2.19.1 Remote 2 takes 2s to connect - Mathias - 18-Dec-2025
I use a Phantom Gold with a Remote 2 now for 4 years. The Remote 2 always worked without any delay. I turned the ring an the volume changes immediately.
Since October, probably caused by the update to 2.19.1, it happens that the remote shows an animation when I use it after some time of inactivity. A square with light moving around. The same that it shows, when I turn the ring while the Phantom is turned off. That probably should mean the Remote 2 is connecting or "wait until connected".
This happens once or twice a day after some time of inactivity, that i dont use the Remote 2. No matter if music is playing or not.
I contacted the support and they wrote, that they changed the power management and that it is now "normal" that the Remote 2 shows this animation up to 3s.
Anyone else here experiencing this behaviour of the Remote 2?
Mathias
RE: Since 2.19.1 Remote 2 takes 2s to connect - booshtukka - 19-Dec-2025
I’ve always had this behaviour
RE: Since 2.19.1 Remote 2 takes 2s to connect - massi.rav - 22-Dec-2025
Same here. Always has this behaviour on the remote 2 since many updates ago. I cannot recall from which one.
RE: Since 2.19.1 Remote 2 takes 2s to connect - Mathias - 25-Dec-2025
Thank you for telling me. 2020 I bought a Phantom Gold and a Remote 1. This Remote 1 allways had a delay. 2021 I wrote this to their support and they answered that this is not normal. They took back my Remote 1 and sent me a new Remote 2. This new Remote 2 worked all right without any delay and without that square animation until October 2025. Then I upgraded the Firmware and now the Remote 2 shows this delay.
I contacted the support again. They wrote that this is the new intended behaviour to save energy. Even though I told them about what they wrote 2021 they refuse to accept that this delay in not normal.
I habe 7 remotes at home. None of them has a delay. I told them I am disappointed. I don t use it any more.
I told them that they should have anounced the delay in the firmware update description.
RE: Since 2.19.1 Remote 2 takes 2s to connect - seb - 26-Dec-2025
(25-Dec-2025, 15:56)Mathias Wrote: Thank you for telling me. 2020 I bought a Phantom Gold and a Remote 1. This Remote 1 allways had a delay. 2021 I wrote this to their support and they answered that this is not normal. They took back my Remote 1 and sent me a new Remote 2. This new Remote 2 worked all right without any delay and without that square animation until October 2025. Then I upgraded the Firmware and now the Remote 2 shows this delay.Not sure if we are talking about the same behavior. Indeed, before the Firmware update the Remote 2 was always connected to my Phantom Golds. Now I would need to reconnect maybe once a day if I use it sparingly. It would then stay connected and react and transfer volume information instantly. And yes, the batteries last longer. Have you tried to disconnect and reconnect?
I contacted the support again. They wrote that this is the new intended behaviour to save energy. Even though I told them about what they wrote 2021 they refuse to accept that this delay in not normal.
I habe 7 remotes at home. None of them has a delay. I told them I am disappointed. I don t use it any more.
I told them that they should have anounced the delay in the firmware update description.
RE: Since 2.19.1 Remote 2 takes 2s to connect - Mathias - 05-Jan-2026
Dear seb,
>Have you tried to disconnect and reconnect?
Yes, I reset the remote 2 and then reconnected it with the Phantom. Since then it was working fine for about a week. Then it started showing this animation and a 3s delay again about once a day.
After it shows the animation of connecting it is working for the rest of the day.
Sometimes it shows this animation after 4 hours or after one day or after 4 days.
I dont use it any more and put it in a drawer.