130 Pro assistance with Sub Out

[goten1969]

Devialet support should have a list of the installed hardware when units leave the factory.  The fact that they don't and I still haven't received an email response from support of any tangible value (two months after opening my case) speaks volumes.

The boards can be installed after the units are sold so Devialet would have no way to know which unit has or hasn't got the board installed. The fact that they still haven't got back to you after two month probably means they've forgotten about you. I any case, your dealer should be able to get you the board.

Chevrolet builds more cars every year than Devialet builds 130’s i bet they can tell you what they built and what was in it.

Unfortunatly Devialet hasn’t forgoten me.  Instead their support has been ineffective in identifying root cause.  If indeed I didn’t have a card installed and the method to identify that was to ask for the contents on an information page it’s the first thing they should have asked.  Reminds me of step one in troubleshooting any computer problem, asking if it’s turned on.  

I don’t mean to be rude to you, your assistance and this board has been invaluable in identifying the problem.  

I appreciate your help.