Are we doing the real beta testing for Devialet?

[streifl]

Since it was suggested that people that have problems with DOS2 just didn‘t follow the guidelines or are too stupid, I just want to add:

I read everything before upgrading to DOS2 and then followed the guidelines meticulously.
But still, something that‘s extremely important to me and was promised to work, just doesn‘t work anymore.
That being airplay via Dialog because my Phantom is pre-airplay.

Now sometimes problems arise and I didn‘t expect DOS2 to be perfect.
But I have tried to call support for three days now. All that happens is that I wait in line and after a few minutes finally hear that their lines are busy and that I can leave a message. No one ever called me back. So I complained via mail. And two days later finally got a reply that was really just asking if I really had upgraded Dialog and if the light was on. I emailed them back rightaway and haven‘t since heard from them. That‘s just not good customer service and I think I have every right to be unhappy about that. And there‘s absolutely no need for anyone to be upset or defensive about it.

Did you upgrade your Dialog to DOS 2? That's required if you want to keep using AirPlay. The Apple chip is in your Dialog and must be available to the Phantoms for AirPlay to work!

Yes I did upgrade Dialog to DOS2 as the last step of my upgrade procedure as suggested.
I still haven’t got any answer from Devialet BTW. Just another mail asking for my serial numbers.
On a different note: I really wanted to be excited, happy and grateful about DOS2 and Devialet doing a great job. It’s just really difficult when a major feature doesn’t work anymore and you can’t talk to anyone. Glad at least we have this forum. 
So thanks to all the contributors here who really seem to have supported Devialet from early on.